Front Office Leader: Guest Experience & Operations

Marriott Vacations; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Relocation Assistance Available

Job summary

Marriott Vacations is seeking a Head of Front Office to oversee all front office functions including Bell Staff, Switchboard, Guest Services/Front Desk and Retail/Gift Shop where applicable. You will guide managers and staff to maximize guest satisfaction and department financial performance.

This role requires strong leadership, communication, and daily operations oversight, with relocation assistance available as noted. Elevate service standards and foster teamwork across departments.

Qualifications

• High school diploma or GED with 4 years experience in guest services/front desk or related area.
• Or a 2-year degree with 2 years experience in guest services/front desk or related area.

Responsibilities

• Lead and supervise Front Office team and daily operations.
• Direct Bell Staff, Switchboard, Guest Services, and Gift Shop as applicable.
• Oversee guest arrival and departure procedures and satisfaction.
• Focus on achieving performance, budget, and team goals.
• Ensure compliance with SOPs and local procedures.
• Coach staff to improve service and guest relations.

Skills

Leadership

Communication

Staff supervision

Front desk operations

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

Marriott Vacations is seeking a Head of Front Office to oversee all front office functions including Bell Staff, Switchboard, Guest Services/Front Desk and Retail/Gift Shop where applicable. You will guide managers and staff to maximize guest satisfaction and department financial performance.

This role requires strong leadership, communication, and daily operations oversight, with relocation assistance available as noted. Elevate service standards and foster teamwork across departments.