Front Office Leader — Guest Experience, Nashville

Millennium Hotels; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company-paid Life and AD&D Insurance

401(k) Retirement Plan with Company M"

Paid Time Off & Paid Holidays

Hotel Room Discounts across our global

Employee Assistance Program (EAP)

Job summary

The Maxwell Nashville, part of Millennium Hotels & Resorts, is seeking a Front Office Manager to lead Guest Services with energy, ownership and a commitment to continuous improvement.

You will oversee operations, drive guest satisfaction, manage schedules and staff performance, and collaborate across departments to deliver an exceptional hospitality experience in a fast-paced downtown setting.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Experience in front office management within hospitality is expected.
• Excellent communication and leadership skills are essential.
• Ability to thrive in a fast-paced environment with guests and staff.

Responsibilities

• Oversee guest services and front desk operations to ensure a smooth experience.
• Lead, train and schedule front office staff to meet brand standards.
• Collaborate with departments to deliver exceptional service and resolve issues.

Skills

Front Office Management

Guest Service

Communication

Team Leadership

Flexibility

Education

Bachelor’s degree or equivalent experience

Job description

The Maxwell Nashville, part of Millennium Hotels & Resorts, is seeking a Front Office Manager to lead Guest Services with energy, ownership and a commitment to continuous improvement.

You will oversee operations, drive guest satisfaction, manage schedules and staff performance, and collaborate across departments to deliver an exceptional hospitality experience in a fast-paced downtown setting.