Guest Experience Leader - Front Office Manager

Millennium Hotels and Resorts; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company-paid Life and AD&D Insurance

Short-Term and Long-Term Disability

401(k) Retirement Plan with Company匹

Paid Time Off & Paid Holidays

Hotel Room Discounts across our global

Employee Assistance Program (EAP)

Job summary

The Maxwell Nashville, part of Millennium Hotels & Resorts, seeks a Front Office Manager to lead guest-facing operations and deliver exceptional service. You will guide a collaborative team, ensure seamless check-ins, and maintain brand standards across the front desk and related areas.

Ideal candidates bring hospitality passion, strong communication, and a solutions-driven mindset to drive guest satisfaction, efficiency, and continuous improvement in a dynamic setting.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Strong communication and interpersonal skills are essential.
• Experience in fast-paced hospitality environments is a plus.

Responsibilities

• Oversee smooth hotel front office operations aligned with brand standards.
• Lead guest-service delivery and ensure personal, proactive guest interactions.
• Coordinate with departments to achieve shared goals and high performance.
• Uphold safety, policy compliance, and accurate reporting.
• Analyze weekly front-office performance and optimize staffing and schedules.

Skills

Excellent communication

Interpersonal skills

Leadership

Hospitality mindset

Adaptability

Team collaboration

Problem solving

Education

Bachelor's degree or equivalent experience

Job description

The Maxwell Nashville, part of Millennium Hotels & Resorts, seeks a Front Office Manager to lead guest-facing operations and deliver exceptional service. You will guide a collaborative team, ensure seamless check-ins, and maintain brand standards across the front desk and related areas.

Ideal candidates bring hospitality passion, strong communication, and a solutions-driven mindset to drive guest satisfaction, efficiency, and continuous improvement in a dynamic setting.