Assistant Front Office Manager

BENCHMARK; Chicago (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

BENCHMARK in Chicago is looking for an Assistant Front Office Manager to lead the Front Office operations and help create memorable guest experiences. The ideal candidate will assist in developing a dedicated team and ensure smooth day-to-day operations while the Front Office Manager is away.

Key responsibilities include overseeing staff, managing guest interactions during check-in, and working collaboratively with housekeeping and maintenance. Strong leadership skills and a commitment to exceptional service are essential for this role.

Qualifications

• Strong leadership and customer service skills essential.
• Experience in hospitality management is preferred.
• Ability to handle guest complaints and resolve issues effectively.

Responsibilities

• Assist with oversight of Front Office operations.
• Ensure training materials are used effectively.
• Monitor room inventory and plan availability.
• Provide exceptional customer service and support staff.

Job description

Assistant Front Office Manager – Responsibilities

• Assist with oversight of the Front Office operations to lead the team in helping guests discover their "Wanderlust" experience.
• Assist in developing and mentoring a team of Front Desk Agents, Bell Staff, and Concierge.
• Ensure proper training materials are in place and used by each department.
• Monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to maximize revenue and forecast occupancy.
• Lead by example to ensure all guest interactions are handled in a professional manner.
• Provide exceptional customer service by being engaging and taking a sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help resolve problems and "WOW" guests through recovery when things aren’t quite right.
• Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Provide support to Front Office staff during peak hours of business.
• Oversee all areas of Front Office Operations while the Front Office Manager is not on property.

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.