Front Office Experience Leader

Four Seasons; New York (NY); On-site; USD 83,000 - 88,000; Full time

Benefits offered by this job

Robust benefits

Job summary

Four Seasons Hotel New York Downtown seeks an Assistant Front Office Manager to elevate guest experiences and lead Front Office operations. You will guide Front Desk, Guest Services and Concierge teams, ensuring seamless check-ins, arrivals and billing while upholding the brand’s service standards.

This role reports to the Front Office Manager. The position requires work authorization in the location and a proactive, inclusive leadership style to foster outstanding client experiences.

Qualifications

• Knowledge of housekeeping and front office operations.
• Must be able to read, write and speak English proficiently.
• Must have physical mobility to perform duties (lifting, walking, etc.).
• Flexibility to work all shifts, including weekends and holidays.

Responsibilities

• Oversee Front Office operations and act as manager on duty when senior managers are unavailable.
• Direct staff across Front Desk, Guest Services and Concierge; interview, train and schedule.
• Coordinate arrivals, departures and billing with Sales and Catering; manage room blocks and overnights.
• Monitor revenue opportunities and drive Upsell initiatives; ensure compliance with Four Seasons policies.
• Ensure safety, security and guest satisfaction; respond to emergencies as needed.

Skills

Housekeeping knowledge

English proficiency

Mobility up to 50 lbs

Flexible schedule

Job description

Four Seasons Hotel New York Downtown seeks an Assistant Front Office Manager to elevate guest experiences and lead Front Office operations. You will guide Front Desk, Guest Services and Concierge teams, ensuring seamless check-ins, arrivals and billing while upholding the brand’s service standards.

This role reports to the Front Office Manager. The position requires work authorization in the location and a proactive, inclusive leadership style to foster outstanding client experiences.