Front Office Lead: Service, Ops & Team Coach

Aloft New York Downtown Financial District; New York (NY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive compensation

Career growth opportunities

Professional work environment

Job summary

Aloft New York Downtown Financial District is seeking a detail-oriented, service-driven Front Office Supervisor to oversee daily operations, lead the front desk team, and ensure a welcoming guest experience. You will supervise staff, coordinate schedules, handle escalations, maintain records, and collaborate with other departments to maintain service quality and efficiency across all guest touchpoints.

This role offers opportunities to develop leadership and operational skills in a dynamic hotel

Qualifications

• Previous experience in a front desk, reception, customer service, or office operations role.
• Prior supervisory or team lead experience is preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to remain organized and effective in a fast-paced environment.
• Proficiency with office software, scheduling tools, or related systems.
• Demonstrated ability to handle multiple priorities with professionalism and attention to detail.
• Commitment to delivering a positive and welcoming experience for guests, clients, and colleagues.

Responsibilities

• Supervise front office operations to ensure excellent service, accuracy, and efficiency.
• Support, schedule, and coach front office team members to maintain strong performance and teamwork.
• Monitor daily workflow, prioritize tasks, and resolve operational issues as they arise.
• Handle escalated questions, concerns, or service requests with professionalism and care.
• Maintain accurate records, reports, and documentation related to front office activities.
• Coordinate with other departments to support seamless communication and service delivery.
• Assist with training, onboarding, and ongoing development of front office staff.
• Ensure compliance with company policies, procedures, and service standards.
• Support inventory, supplies, and equipment needs for the front office area.
• Contribute to continuous improvement efforts that enhance guest, client, and team experiences.

Skills

Front desk operations

Supervisory experience

Communication skills

Organizational skills

Problem solving

Interpersonal skills

Multi-tasking

Tools

MS Office

Scheduling software

CRM systems

Job description

Aloft New York Downtown Financial District is seeking a detail-oriented, service-driven Front Office Supervisor to oversee daily operations, lead the front desk team, and ensure a welcoming guest experience. You will supervise staff, coordinate schedules, handle escalations, maintain records, and collaborate with other departments to maintain service quality and efficiency across all guest touchpoints.

This role offers opportunities to develop leadership and operational skills in a dynamic hotel