Front Office Lead: Insurance & Operations (Bilingual)

McEwen & Associates, Inc; Euless (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

North Texas Center for Rheumatology, with offices in Euless and Dallas, seeks an experienced Front Office Lead to own front desk operations. This hands-on leadership role combines supervision of front desk, scheduling, and call center staff with in-depth insurance responsibilities and process improvements across two locations.

The ideal candidate has 3+ years in a medical front office, including supervisory experience, plus strong knowledge of insurance eligibility, prior authorizations, and

Qualifications

• 3+ years in a medical front office, with at least 1 year in a lead or supervisory capacity.
• Strong knowledge of medical insurance eligibility/benefits verification, prior authorizations, and patient responsibility (copays, coinsurance, deductibles).
• Hands-on experience with an EHR/practice management system.

Responsibilities

• Organize and run daily front desk operations across the patient journey: greeting, check-in, check-out, scheduling, and phones.
• Build and enforce front desk protocols with clear written procedures and accountability.
• Lead the insurance function at the front desk: verify eligibility, manage referrals, obtain prior authorizations, and ensure copays are collected upfront.
• Supervise and develop front office staff and handle complex patient and insurance issues.
• Improve workflows and support accurate reimbursement across two locations.

Skills

Front office leadership

Insurance expertise

Staff supervision

Tools

EHR/practice management system

Job description

North Texas Center for Rheumatology, with offices in Euless and Dallas, seeks an experienced Front Office Lead to own front desk operations. This hands-on leadership role combines supervision of front desk, scheduling, and call center staff with in-depth insurance responsibilities and process improvements across two locations.

The ideal candidate has 3+ years in a medical front office, including supervisory experience, plus strong knowledge of insurance eligibility, prior authorizations, and