Front Desk Agent

DoubleTree by Hilton Miami Airport Convention Center; Miami (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Hilton travel benefits

Free lunch

Parking

Job summary

The DoubleTree by Hilton Miami Airport Convention Center is seeking a friendly, courteous Front Desk Agent to join our team. The pay rate for this role is $15/hour and reports to the Front Office Manager.

Responsibilities include handling reservations, providing information to guests, maintaining records securely, and supporting housekeeping and laundry as needed.

Qualifications

• 1 year of customer service preferred.
• High school diploma or equivalent.
• Basic working knowledge of a computer and ability to handle multiple tasks.
• Excellent communication and interpersonal skills.
• Strong organization and time management.
• Ability to walk and climb stairs and lift up to 20 pounds.

Responsibilities

• Receive accommodation reservations from visitors and collect guest details including payment information.
• Provide information about hotel procedures, policies and facilities.
• Make accommodation reservations for relocating guests.
• Maintain all guest reservations per credit card security requirements.
• Maintain training requirements as directed by General Manager.
• Perform routine cleaning and upkeep of front desk area and equipment.

Skills

Customer service

Basic computer skills

Communication skills

Organization & time management

Multitasking

Physical stamina

Education

High school diploma or equivalent

Job description

The DoubleTree by Hilton Hotel Miami Airport Convention Center is conveniently situated just south of Miami International Airport off the Dolphin Expressway adjacent to the Blue Lagoon Business District. The hotel features 334 guestrooms, onsite dining, fitness room, outdoor pool, business center, complimentary High-Speed Internet Access, 24,000 square feet of retail space, 20,000 Square feet of Hotel Meeting and Function Space and a Convention Center with 152,000 square feet of meeting, event and exhibit space.

This position will be a non-exempt position and will report to theFront Office Manager.

The DoubleTree by HiltonMiami Airport Convention Center isseeking a friendly, courteous, and hard-workingFront Desk Agentto join our team! Pay rate for this role is$15/hour.

Job Responsibilities:

• Receiveaccommodation reservations from visitors and take the details of all arriving guests including payment information.
• Provide information to guests about the procedures, policies and facilities of the hotel.
• Making accommodation reservations for guests who may be relocating
• Maintain all guest reservations in accordance with credit card security requirements.
• Maintain all training requirements as set forth by General Manager.
• Perform routine cleaning throughout work area to include dusting, mopping, vacuuming and organizational needs, etc.
• Maintain proper equipment and supply inventory for the front desk; follow hotel operations procedures and communicate with the General Manager to ensure that orders are placed for any needed equipment, repairs and supplies.
• Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
• Respond to guest’s requests for immediate repairs.
• Assist other employees in various assignments, such as collecting/delivering dirty linen to laundry, and assisting laundry or housekeeping, as needed.
• Report lost-and-found items in accordance with hotel procedures.

Qualifications/ Skills:

• 1 year of customer service preferred
• High school diploma or equivalent
• Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
• Must display very good organization and time management skills
• Must be able to walk and climb/descend stairs approximately 20% of the time
• Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
• Must be able to regularly lift and carry up to 20 pounds without assistance
• To always maintain a high standard of personal hygiene and appearance

The DoubleTree by Hilton Miami Airport Convention Center offers Medical, Dental, Vision, a 401k plan, Hilton travel benefits, free lunch, and parking.

The DoubleTree by Hilton Miami Airport Convention Centeris an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. M/F/V/D