Front Office Lead - Guest Experience & Rooms Ops

SBG Hospitality LLC; Versailles (KY); On-site; USD 52,000 - 76,000; Full time

Job summary

The Aldenburg Hotel in Versailles, KY seeks a Front Office Lead to oversee guest services, front desk operations, and team development. You will manage shifts, coach ambassadors, and uphold service standards with a blend of timeless luxury and approachable hospitality.

This role requires five years of supervisory experience in upscale hospitality, strong English communication, and hands-on leadership to drive guest satisfaction and operational excellence.

Qualifications

• Five+ years of customer service supervisory experience in upscale/luxury hospitality.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Excel and Word.

Responsibilities

• Lead ambassador/night audit teammates and develop future talent.
• Ensure all shifts are covered and act as the final backstop for shifts.
• Deliver exceptional guest experiences and handle guest requests with professionalism.
• Lead daily briefings and coordinate with Rooms Division.

Skills

Customer service supervision

Interpersonal skills

English language proficiency

Excel and Word proficiency

Job description

The Aldenburg Hotel in Versailles, KY seeks a Front Office Lead to oversee guest services, front desk operations, and team development. You will manage shifts, coach ambassadors, and uphold service standards with a blend of timeless luxury and approachable hospitality.

This role requires five years of supervisory experience in upscale hospitality, strong English communication, and hands-on leadership to drive guest satisfaction and operational excellence.