Front Office Lead — Guest Experience & Revenue

Viceroy Hotel Group; Washington, Northern (District of Columbia, KY); Hybrid; USD 50,000 - 65,000; Full time

Job summary

Viceroy Hotels is seeking a Front Office Supervisor for Hotel Zena in Washington, DC. You will provide attentive, courteous and efficient service to guests during check-in, stay, and checkout while maximizing room revenue and occupancy.

The role requires greeting guests, managing front desk operations, handling inquiries, coordinating with departments, and maintaining high standards of professionalism. Flexibility with hours and strong communication are essential to supervise the front office

Qualifications

• College course work in related field helpful.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.

Responsibilities

• Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Be familiar with hospitality terminology and front desk procedures.

Skills

Customer service

Communication

Multitasking

Flexibility

Education

High School diploma

Tools

Computer experience

Job description

Viceroy Hotels is seeking a Front Office Supervisor for Hotel Zena in Washington, DC. You will provide attentive, courteous and efficient service to guests during check-in, stay, and checkout while maximizing room revenue and occupancy.

The role requires greeting guests, managing front desk operations, handling inquiries, coordinating with departments, and maintaining high standards of professionalism. Flexibility with hours and strong communication are essential to supervise the front office