Assistant Front Office Manager: Elevate Guest Experience

HEI Hotels & Resorts; Reston (VA); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Free lunch

Free parking

Monthly town halls

Job summary

HEI Hotels & Resorts is seeking a Front Office Assistant in Reston, VA to support the Front Office Manager in delivering exceptional guest experiences and maintaining brand standards. You will help with guest registration, check-out, and daily operations in a fast-paced hotel environment.

The role requires at least 1 year front desk experience, a high school diploma, and a professional, guest-focused approach.

Qualifications

• 1 year of front desk experience or equivalent.
• High School diploma or equivalent required.
• Hotel or hospitality experience preferred.

Responsibilities

• Assist in managing front office operations to ensure guest satisfaction and adherence to brand standards.
• Prepare forecasts and reports; assist in Rooms Division budget development.
• Monitor front office systems and equipment for optimal performance; manage guest relations and satisfaction.

Skills

PMS proficiency

Cash handling

Customer service

Communication

Multitasking

Professional appearance

Relationship building

Emergency awareness

Team collaboration

Education

High School diploma

Hospitality experience

Job description

HEI Hotels & Resorts is seeking a Front Office Assistant in Reston, VA to support the Front Office Manager in delivering exceptional guest experiences and maintaining brand standards. You will help with guest registration, check-out, and daily operations in a fast-paced hotel environment.

The role requires at least 1 year front desk experience, a high school diploma, and a professional, guest-focused approach.