Front Office Lead: Guest Experience & Inventory Manager

Hyatt Regency; Burlingame (CA); On-site; USD 39,000 - 50,000; Full time

Job summary

Hyatt Regency San Francisco Airport is seeking a Front Office Lead to manage room inventory, assist in guest registration, and coach fellow associates. This role offers a path to leadership within a supportive team environment and emphasizes exceptional guest service.

You will greet guests, handle check-ins/outs, balance reports, and coordinate with other departments to ensure seamless operations. The hourly rate for this position is $31.79.

Qualifications

• Refined verbal and written communication skills.
• Experience and understanding of Front Office Operations.
• Ability to satisfy guests’ needs in a fast-paced environment.

Responsibilities

• Greet guests and complete check-in and check-out procedures.
• Handle reservations, room assignments, and guest requests.
• Provide courteous service to guests and colleagues.
• Perform night audit duties, including balancing reports and financial transactions.
• Address guest concerns and resolve issues promptly.
• Maintain front desk organization and cleanliness.
• Coordinate with other departments to ensure seamless operations.
• Follow all safety and security procedures.

Skills

Verbal and written communication

Front Office operations

Guest-service mindset

Job description

Hyatt Regency San Francisco Airport is seeking a Front Office Lead to manage room inventory, assist in guest registration, and coach fellow associates. This role offers a path to leadership within a supportive team environment and emphasizes exceptional guest service.

You will greet guests, handle check-ins/outs, balance reports, and coordinate with other departments to ensure seamless operations. The hourly rate for this position is $31.79.