Assistant Front Office Manager

Grand Hyatt at SFO; California (MO); On-site; USD 66,000 - 76,000; Full time

Benefits offered by this job

Free room nights

Discounted room rates for friends &amp

Friends & Family Room Rates

Medical, Prescription, Dental, and Vis

Job summary

Grand Hyatt at SFO seeks a service-oriented Assistant Front Office Manager to join our Rooms leadership team. This role supports daily Front Office operations, guest arrivals and departures, and lobby flow in a fast-paced airport hotel.

The ideal candidate is a hands-on leader who mentors front office colleagues, resolves guest concerns, and upholds Hyatt service standards while balancing operational priorities. Availability for varied shifts is required.

Qualifications

• Experience in front office supervision or guest services in a full-service or luxury hotel.
• Ability to lead teams in a fast-paced, guest-facing environment.
• Strong knowledge of hotel operations, room inventory, and guest recovery.

Responsibilities

• Assist in managing daily operations of the Front Office, including front desk and lobby flow.
• Lead, coach, and support front office colleagues during shifts.
• Ensure smooth check-in/check-out for guests, World of Hyatt members, VIPs, groups, and airline crews.
• Collaborate with housekeeping, engineering, security, reservations, sales, events, F&B, and other departments.
• Respond to guest concerns professionally and drive service recovery.
• Support night audit, accounting, and billing processes as needed.
• Maintain a clean, organized, professional front office and lobby environment.

Skills

Leadership

Guest service

Communication

Problem-solving

Attention to detail

Multi-tasking

Schedule flexibility

Tools

Hotel PMS

Microsoft Office

Guest service technology

Job description

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Step off AirTrain and into the lobby of Grand Hyatt at SFO. Enjoy luxury hotel rooms and suites that feature stunning views of the bay and airport through soundproof floor-to-ceiling windows. Enjoy culinary delights or have a drink with friends in our bar without ever leaving the airport or take the train to the heart of San Francisco.

Grand Hyatt at SFO is seeking a service-oriented and motivated Assistant Front Office Manager to join our Rooms leadership team. This position is responsible for supporting the daily operations of the Front Office, including guest arrivals and departures, colleague leadership, service recovery, room inventory management, guest satisfaction, and overall front desk efficiency.

The Assistant Front Office Manager plays a key role in creating a seamless guest experience in a fast-paced airport hotel environment. The ideal candidate is a hands-on leader who can support front office colleagues, anticipate guest needs, resolve concerns professionally, and maintain Hyatt service standards while balancing operational priorities.

Key Responsibilities

• Assist in managing the daily operations of the Front Office, including front desk, guest services, arrivals, departures, and lobby flow.
• Support the Front Office Manager and Rooms leadership team in delivering exceptional guest service and operational excellence.
• Lead, coach, and support front office colleagues during assigned shifts.
• Ensure smooth check-in and check-out experiences for guests, World of Hyatt members, VIPs, groups, airline crews, and other hotel guests.
• Monitor guest arrivals, departures, room status, room assignments, special requests, and service opportunities.
• Partner with housekeeping, engineering, security, reservations, sales, events, food and beverage, and other departments to ensure guest needs are met.
• Respond to guest concerns, service issues, billing questions, and special requests in a professional and timely manner.
• Support service recovery efforts and follow up with guests to ensure satisfaction.
• Maintain strong lobby and front desk presence during peak business periods.
• Assist with room inventory management, occupancy review, upgrades, oversell situations, out-of-order rooms, and operational planning.
• Ensure front office colleagues are knowledgeable about hotel services, airport operations, transportation options, local attractions, and Hyatt brand standards.
• Conduct pre-shift meetings and communicate daily hotel information, occupancy, VIP arrivals, group activity, service goals, and operational priorities.
• Assist with training, onboarding, scheduling, performance feedback, and colleague engagement.
• Ensure compliance with hotel policies, cash handling procedures, credit card procedures, safety standards, privacy requirements, and security protocols.
• Review guest feedback, service scores, operational reports, and shift activity to identify trends and opportunities for improvement.
• Support night audit, accounting, and billing processes as needed.
• Maintain a clean, organized, professional, and welcoming front office and lobby environment.
• Act as manager on duty when assigned.
• Perform other duties as assigned by Rooms or hotel leadership

This is position has a salary compensation ranging from $66,000-$76,000.

• Free room nights, Discounted, and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid Vacation, sick days, new child leave, and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more.

Qualifications -

• Previous front office, guest services, rooms, or hotel operations supervisory experience preferred.
• Experience in a full-service hotel, luxury hotel, airport hotel, or high-volume hospitality environment strongly preferred.
• Strong guest service, leadership, communication, and problem-solving skills.
• Ability to lead colleagues in a fast-paced, guest-facing environment.
• Knowledge of front office operations, room inventory, arrivals and departures, billing, guest recovery, and hotel systems preferred.
• Ability to remain calm, professional, and solution-oriented during high-volume periods or challenging guest situations.
• Strong attention to detail and ability to manage multiple priorities.
• Ability to work collaboratively with housekeeping, engineering, security, food and beverage, sales, events, and other hotel departments.
• Proficiency with hotel property management systems, Microsoft Office, and guest service technology preferred.
• Experience with World of Hyatt service standards and loyalty recognition preferred.
• Must be able to work a flexible schedule, including mornings, evenings, overnight shifts, weekends, holidays, and business-demand periods.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.