Front Office Lead

Hyatt Regency; Burlingame (CA); On-site; USD 39,000 - 50,000; Full time

Job summary

Hyatt Regency San Francisco Airport is seeking a Front Office Lead to manage room inventory, assist in guest registration, and coach fellow associates. This role offers a path to leadership within a supportive team environment and emphasizes exceptional guest service.

You will greet guests, handle check-ins/outs, balance reports, and coordinate with other departments to ensure seamless operations. The hourly rate for this position is $31.79.

Qualifications

• Refined verbal and written communication skills.
• Experience and understanding of Front Office Operations.
• Ability to satisfy guests’ needs in a fast-paced environment.

Responsibilities

• Greet guests and complete check-in and check-out procedures.
• Handle reservations, room assignments, and guest requests.
• Provide courteous service to guests and colleagues.
• Perform night audit duties, including balancing reports and financial transactions.
• Address guest concerns and resolve issues promptly.
• Maintain front desk organization and cleanliness.
• Coordinate with other departments to ensure seamless operations.
• Follow all safety and security procedures.

Skills

Verbal and written communication

Front Office operations

Guest-service mindset

Job description

Organization- Hyatt Regency San Francisco Airport

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Organization- Hyatt Regency San Francisco Airport

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Front Office Leads are primarily responsible for room inventory to maximize selling opportunities at the Front Office. This includes assigning room blocks for groups and guest preferences. Front Office Agents rely on the Front Office Lead’s ability to manage the inventory and analyze reports. This role has a direct impact on guest fulfillment with room accommodations. The Front Office Lead must also assist in the guest registration process and communication of hotel services and promotions. This position leads other associates by coaching, giving direction and may include training. The Front Office Lead is the perfect opportunity for a seasoned Front Office Agent who is ready to advance their career into management. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you. This is not your typical career opportunity. This is the Hyatt Touch.

Responsibilities

• Greet guests and complete check-in and check-out procedures
• Handle reservations, room assignments, and guest requests
• Provide knowledgeable and courteous service to guests and colleagues
• Perform night audit duties, including balancing reports and financial transactions
• Address guest concerns and resolve issues promptly
• Maintain front desk organization and cleanliness
• Communicate effectively with other departments to ensure seamless operations
• Follow all safety and security procedures

The hourly rate for this position is $31.79.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Experience and thorough understanding of Front Office Operations.
• Able to work a flexible schedule, including overnight shifts, evenings, weekends, and holidays, in accordance with operational needs