Front Office Lead & Guest Experience Coach

Chico Hot Springs; Pray (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Chico Hot Springs in Pray, MT is seeking a Front Office Assistant Manager to partner with the Front Office Manager and Director of Front Office to run daily operations, coach staff, resolve issues, and uphold Chico's culture from arrival to departure.

This working leader will train and develop team members, handle guest requests and escalations, manage check-in/check-out, and ensure accurate cash handling and daily opening/closing procedures.

Qualifications

• Passion for creating exceptional guest experiences.
• Knowledge of front office and/or housekeeping operations in a hotel setting.
• Proven experience as an effective manager.
• Excellent communication skills.
• Core Customer Service skills and training.
• Knowledge of Tech/Software platforms used in daily work.
• Ability to multi-task and work with high detail.
• Ability to work at computer station for extended periods.

Responsibilities

• Leads Front Office operations in the absence of the Director and/or Manager.
• Coaches, mentors and develops Front Office Team members.
• Addresses conflicts privately and uses proper documentation.
• Assists in monitoring job satisfaction and individual development of staff.
• Leads department training on all duties and tasks.
• Answers telephone calls from guests seeking to make or cancel reservations.
• Greets arriving guests, assigns rooms, issues keys, collects guest payment and billing information.

Skills

Passion for guest experiences

Front office operations knowledge

Proven managerial experience

Excellent communication

Job description

Chico Hot Springs in Pray, MT is seeking a Front Office Assistant Manager to partner with the Front Office Manager and Director of Front Office to run daily operations, coach staff, resolve issues, and uphold Chico's culture from arrival to departure.

This working leader will train and develop team members, handle guest requests and escalations, manage check-in/check-out, and ensure accurate cash handling and daily opening/closing procedures.