Front Office Lead

Pediatric Associates; Kissimmee (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare organization in Kissimmee is seeking a Front Office Lead to oversee scheduling and patient management. The ideal candidate will have experience in a healthcare setting, strong organizational skills, and a commitment to excellent customer service. Responsibilities include managing daily operations, directing staff, and ensuring patient satisfaction while complying with safety and health regulations.

Qualifications

• Minimum of one year of work experience in healthcare.
• Some leadership experience is a plus.
• Required immunizations.

Responsibilities

• Manage front office schedules and timecards.
• Welcome patients and verify insurance information.
• Resolve daily operational issues.

Skills

Communication

Customer Service

Organization

Problem Solving

Education

High school diploma

Some college preferred

Job description

• Schedule - Shift - Hours Full Time - Days

Front Office Lead, under the guidance of the Office Manager, is responsible for the front office work schedules, weekly timecard approvals, and vacation approvals. The Front Office Lead is also involved in directing the daily work assignments of the office.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all the duties that may be assigned.

Works under the direction of the Office Manager in the adjustment of the monthly work schedules, adjusting as needed.

Responsible for determining daily work assignments and assigning seating arrangements.

Responsible for identifying and resolving any daily problems or questions.

Responsible for assisting in the training of new hires.

Welcomes patients, visitors and handles calls in a prompt, courteous and helpful manner.

Checks in patients, verifies accuracy of patient demographic and insurance information; obtains necessary signatures for treatment and/or billing; maintains and updates patient information in the computer system. Scans, insurance cards and other documents.

Verifies insurance eligibility and coverage.

Collects co-payments on date of service - receives cash, check, and credit card payments from patients, enters payments into the appropriate system and prints a receipt.

Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

Comforts patients by trying to anticipate patient anxieties and answer patient questions.

Oversees checkout activities to include scheduling follow-up appointments and posting all charges to patient accounts. Reviews encounter forms with chart information to ensure that information has been properly documented on form.

Maintains a neat and clean reception area.

Prepares day sheets, keeping accurate records of charges and receipts, balances at the close of the day. Deposits cash and checks at local bank.

Answers telephone, screen calls, takes messages, assists patients with requests and schedules appointments according to office procedures.

Retrieves medical charts for all messages.

Copies charts for medical records requests and handles other correspondence as needed.

Distributes mail accordingly.

Protects patients' rights by maintaining confidentiality of personal and financial information.

Committed to excellence, best practices, compassionate and superior customer service with every patient and co-worker.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function(s).

Non-Essential Functions and Duties:

Contributes to upholding KPP Patient Center Medical Home Certification, requirements, and recertification.

Contributes to KP social media outlets by commenting, sharing posts, or writing articles.

Contributes to general housekeeping that demonstrates pride in the Kids Plus practice and space.

Performs other duties as required.

Attend meetings as required.

QUALIFICATIONS

EDUCATION:

High school diploma, some college preferred.

EXPERIENCE:

A minimum of one year of work experience in healthcare required, some leadership experience a plus.

LICENSURE / CERTIFICATION

Required immunizations.

KNOWLEDGE, SKILLS, AND ABILITIES

Excellent interpersonal, communication and customer service skills.

Ability to work courteously and respectfully with patients, co-workers, and vendors.

Proven dependability by consistently being at work and on time and during scheduled hours following instructions, responding to management direction, and soliciting feedback to improve performance. Strong organization, prioritization and multi-tasking skills required.

Must have an exceptional attention to detail.

Skilled in identifying and resolving administrative related problems.

Ability to establish and maintain effective working relationships with providers, clinical staff, coworkers, and the public.

Knowledge of EMR, computer systems, programs, and applications and ability to type required. Skilled in preparing and maintaining records and responding to correspondence.

Ability to communicate clearly through verbal and written correspondence.

Ability to work independently as well as within a team.

Ability to interpret, adapt and apply company policies and procedures.

Actively promotes and personally observes safety and security procedures.

TYPICAL WORKING CONDITIONS

May rotate working in the office and remote/telework.

This job must be U.S. based.

Travel between offices/covering at other offices may be required.

Varied activities include sitting, standing (sometimes for extended periods), reaching, bending, lifting-up to 40 lbs., pushing/pulling.

Have the hand-eye coordination and manual dexterity needed to operate an iPad, computer, photocopier/scanner, telephone, and other office equipment.

Utilizes normal vision to make patient assessment, refined hand movements for physical examination of patients, and normal speech and hearing necessary for extensive conversation.