Medical Front Office Coordinator

MyCare Medical Group; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare company in Orlando is seeking a Front Office Coordinator. This role involves greeting patients, managing appointments, processing insurance information, and providing excellent service. The ideal candidate will have a background in healthcare front office operations, strong data entry skills, and be bilingual in English and Spanish.

Benefits

Comprehensive benefits package including Health, Vision, Dental, and Life insurances

401(k) Retirement Plan

PTO Accrual and Holidays

Qualifications

• 1 year of experience in a medical office setting is required.
• Experience with referrals is preferred.
• Typing experience is recommended.

Responsibilities

• Greet patients and clinic visitors, directing them appropriately.
• Schedule new patients and maintain inventory of office supplies.
• Verify medical insurance and ensure patient confidentiality.

Skills

Data entry

Bilingual in English/Spanish

Basic medical terminology knowledge

Education

High school diploma or equivalent

Job description

Job Summary

The Front Office Coordinator would be responsible for greeting all patients and clinic visitors in a friendly manner, directing them to the appropriate location, and providing general information about the office. The front office activities include receptionist tasks, check-in & check-out processes and referral coordination duties.

Job Responsibilities

• Answering phones efficiently and with the proper etiquette, directing the calls to the appropriate person/department. Updating patient information in computer when necessary
• Scheduling new patients, collecting insurance information, filling out proper forms to set up new patient files and preparing file labels
• Verifying medical insurance for all appointments (at least one day prior to service) and walk-in patients
• Maintaining inventory of new patient forms and office supplies required for front desk activities
• Monitoring patient wait time and ensuring physicians' on-time schedule. Prioritizing appointment versus walk-in. Assisting in pulling charts for walk-in patients.
• Providing patients the proper documentation for quick referrals using preferred network
• Ensuring patients leave with all necessary forms and paperwork (i.e. receipt of visit, lab requisition, prescription, etc.)
• Scheduling any necessary follow-up appointments, confirming next days appointments, and also following up on any missed appointments
• Respecting and maintaining privacy and dignity of patients to assure client confidentiality at all times

Job Qualifications

• High school diploma or equivalent
• 1 year of experience within a medical office setting
• Experience with referrals is preferred, but not required.
• Data entry and typing experience
• Bilingual in English/Spanish is preferred
• Knowledge of basic medical terminology is preferred

BENEFITS

• Comprehensive benefits package, including Health, Vision, Dental, and Life insurances
  • FSA and Life Assistance Program (EAP)
  • 401(k) Retirement Plan
  • Health Advocacy, Travel Assistance, and My Secure Advantage
• PTO Accrual and Holidays

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