Front Office Host

Hyatt Hotels Corporation; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free room nights

Discounted room nights

Friends & family rates

Free meals

Headspace access

401K with company match

Employee Stock Purchase plan

Paid vacation and holidays

Job summary

Hyatt Regency Dallas is hiring a Front Office Host to manage guest registration and be the main contact for guests during their stay. This visible role impacts the guest experience by delivering service, communicating amenities and promotions, and addressing guest needs with professionalism.

Ideal candidates are customer-focused, work independently with strong attention to detail, and possess excellent communication skills in a fast-paced environment. Weekend availability is required.

Qualifications

• Effective verbal and written communication skills.
• Exceptional computer proficiency (including Microsoft Office and Excel) and the ability to learn new systems quickly.
• Detail oriented, organized and able to handle a high demand environment.
• Previous customer service experience preferred.
• Proficient at multitasking in a high pace environment.
• Open scheduling availability in the early mornings and afternoons, including weekends and holidays.

Responsibilities

• Manage the guest registration process.
• Serve as a key point of contact for guests throughout their stay.
• Deliver exceptional service and communicate hotel amenities and promotions.
• Address guest needs with professionalism and efficiency.

Skills

Verbal and written communication

Multitasking

Attention to detail

Customer service experience

Professionalism under pressure

Tools

Microsoft Office

Excel

Job description

Close Inclusive Collection Job Postings Notification

Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off.

The Front Office Host is a platform to join our highly skilled and recognized team and offers opportunities for growth and advancement within the company. You will be part of a rock-star team at a hotel recognized as one of the 2025 Best Places to Work - Large Companies in North Texas. Join us for this incredible opportunity at Hyatt Regency Dallas, located in the heart of downtown next to the iconic Reunion Tower.

The Front Office Host is responsible for managing the guest registration process and serving as a key point of contact for guests throughout their stay. This highly visible role has a direct impact on the overall guest experience by delivering exceptional service, communicating hotel amenities and promotions, and addressing guest needs with professionalism and efficiency. The position offers frequent opportunities to engage with guests, build meaningful connections, and create memorable experiences that reflect Hyatt's commitment to care.

Ideal candidates are customer-focused professionals who can work independently, exercise sound judgment, and maintain strong attention to detail. Success in this role requires excellent communication skills, a positive and professional demeanor, and the ability to remain composed while resolving guest concerns in a fast-paced environment.

CULTURE AND FUN!

• Free room nights, discounted room nights, and friends & family room rates at wonderful Hyatt locations around the world
• Celebrations, recognitions, and volunteer opportunities
• Free nutritional colleague meals
• PerkSpot - discounts at various retailers - Apple, AT&T, Verizon, and many more!
• Discounted parking and discounted annual DART passes

WELLNESS AND BENEFITS!

• Full medical benefits at 30 days of employment
• 401K with company match
• Employee Stock Purchase plan
• Paid vacation, holidays, sick days, and extended sick leave
• New child leave, paid family bonding time, and adoption assistance
• Free access to Headspace – meditation, recuperation, and rejuvenation
• Work-life balance

Qualifications

• Effective verbal and written communication skills
• Exceptional computer proficiency (including Microsoft Office and Excel) and the ability to learn new systems quickly
• Candidate should be detail oriented, organized and be able to handle a high demand environment
• Previous customer service experience preferred
• Proficient at multitasking in a high pace environment
• Open scheduling availability in the early mornings and afternoons, including weekends and holidays

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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