Front Office Health Services Associate

UCI group; Irvine (CA); Híbrido; USD 37.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Paid time off

Retirement savings plans

Descripción de la vacante

UC Irvine is seeking a Front Office Service Representative for the Student Health Center. The role schedules patient appointments, handles EMR clerical duties, and serves as the first point of contact with patients. A professional, courteous demeanor and strong privacy practices are essential.

The candidate will work with clinicians and staff to maintain efficient patient flow, uphold HIPAA, and ensure accuracy in data entry and scheduling within a busy clinic environment.

Formación

• HIPAA knowledge and patient privacy are essential.
• Ability to exercise independent judgement, tact and diplomacy.
• Strong customer service skills and clear communication with diverse groups.
• Establish and maintain cooperative working relationships with clinicians and staff.
• Detail oriented with good organizational and planning skills; multitask in a busy clinic.
• Proficient PC skills and data entry in EMR systems.
• Excellent telephone etiquette and scheduling adherence.

Responsabilidades

• Schedule patient appointments for multiple clinics using the scheduling system.
• Maintain and navigate the EMR; perform clerical tasks for Front Office Reception.
• Serve as the front line for patients; ensure a friendly, professional patient experience.
• Support nursing team and providers to manage day-to-day clinic operations and patient flow.
• Adhere to HIPAA and clinic policies for patient confidentiality and privacy.

Conocimientos

HIPAA knowledge

Confidentiality

Judgement and diplomacy

Customer service

Clear communication

Interpersonal skills

Time management

Computer proficiency

Telephone etiquette

Data entry

EMR system experience

Descripción del empleo

UC Irvine is seeking a Front Office Service Representative for the Student Health Center. The role schedules patient appointments, handles EMR clerical duties, and serves as the first point of contact with patients. A professional, courteous demeanor and strong privacy practices are essential.

The candidate will work with clinicians and staff to maintain efficient patient flow, uphold HIPAA, and ensure accuracy in data entry and scheduling within a busy clinic environment.