Front Office - Front Desk Agent

The Broadmoor; Colorado Springs (CO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) retirement plan

Local discounts

Job summary

The Broadmoor is seeking a Front Desk Agent to deliver personalized five-star arrival and departure experiences and concierge-level guest services at our Front Office. You will greet guests by name, coordinate seamless check-ins, and communicate with housekeeping and management to fulfill VIP requests, while maintaining tax compliance and accuracy in daily charges.

Ideal candidates will have a high school diploma or GED, experience in front desk or guest services, professional presentation, and

Qualifications

• Minimum of a high school diploma or GED equivalent.
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Responsibilities

• Greet guests by name, manage seamless check-ins and check-outs, and provide tailored overviews of Broadmoor amenities and accommodations.
• Serve as the primary communication link between guests, housekeeping, concierge, and management to fulfill VIP requests.
• Accurately post room charges, manage cash banks, handle secure credit card transactions, and balance daily shift folios according to Broadmoor policies.
• Maintain Front Desk station, stay organized and stocked at all times.
• Comply with Broadmoor guidelines, safety policies, and standards for Forbes Travel Guide and AAA Five-Diamond.
• Learn about The Broadmoor’s history, estate grounds, culinary offerings, and retail outlets.
• Execute additional duties as required.

Skills

Communication skills

Emotional intelligence

Team player

Negotiation skills

Conflict resolution

Professional presentation

Microsoft Office

Education

High school diploma or GED

Tools

Property management software

Microsoft Office

Job description

Job Summary

As a Front Desk Agent, you will be responsible for providing personalized, five-star arrival, departure, and concierge-level guest services while maintaining immaculate front office standards. Learn more about Broadmoor here.

Job Title: Front Desk Agent

Job Department: Front Office

Job Pay Rate: $18.00 / hour

Essential Duties and Responsibilities include following. Other duties may be assigned:

• Greet guests by name, manage seamless check-ins and check-outs, and provide tailored overviews of Broadmoor amenities and accommodations, including all facilities, services and hours of operation.
• Serve as the primary communication link between guests, housekeeping, concierge, and management to fulfill special preferences and VIP requests.
• Accurately post room charges, manage cash banks, handle secure credit card transactions, and balance daily shift folios. And passes on all information and charges to upcoming shifts and follow Broadmoor policies regarding check acceptance.
• Maintains Front Desk station and keeps organized and stocked at all times.
• Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
• Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
• Execute additional duties and responsibilities as required.

Performs other duties as assigned. - This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What We Are Looking For

• Minimum of a high school diploma or General Education Degree (GED) equivalent.
• Previous experience in front desk or guest service is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.
• Impeccable professional presentation, articulate communication skills, high emotional intelligence, and an innate passion for luxury service.
• Ability to utilize Microsoft Office tools for documentation, property management software, and email communication.
• A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
• Excellent, negotiation skills, conflict resolution and ability to work in fast-paced environment.
• Ability to lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
• Flexible schedule, including mornings, evenings, weekends and holidays, as required by the calendar of events.
• Reasonable accommodation will be provided for individuals with disabilities.
• Not sure you meet every qualification? We still encourage you to apply. At The Broadmoor, we value exceptional candidates who bring a genuine willingness to learn, grow, and help us deliver Five-Star service.

Why Choose The Broadmoor?

Join the team at the world’s longest-running Five-Star, Five-Diamond Resort. At The Broadmoor, we invest in your future with comprehensive benefits, professional growth, and mentorship from top industry experts.

• Benefits: We empower our team with a rewards package including comprehensive health and dental insurance, a 401(k)-retirement plan, and exclusive local discounts.
• Career Development: Your growth is our priority. Whether you are seeking a seasonal position or a long-term career, we provide the hands-on development and training you need to succeed.

Application Notes

• Your application will not be penalized for redacting or removing any age-identifying information (such as your age, date of birth, or dates of school attendance/graduation).
• This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early, as this position may close sooner if filled. If necessary, this posting will remain open until it is filled.