Front Office - Front Desk Agent

Broadmoor Hotel, Inc.; Broadmoor (CO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) retirement plan

Local discounts

Career development & training

Job summary

Broadmoor Hotel, Inc. is seeking a Front Desk Agent to provide five-star guest arrival and departure experiences. You will greet guests by name, handle check-ins/check-outs, and present Broadmoor amenities with precision.

You will coordinate with housekeeping, concierge, and management to fulfill VIP preferences, post charges, balance folios, and ensure security of transactions. A professional, flexible team player is essential.

Qualifications

• High school diploma or GED.
• Front desk or guest service experience preferred.
• Impeccable professional presentation and luxury service mindset.
• Ability to use MS Office and property management software for documentation and communication.

Responsibilities

• Greet guests by name, manage check-ins/outs, and explain Broadmoor amenities.
• Coordinate with housekeeping, concierge, and management to fulfill VIP requests.
• Post room charges, balance daily folios, and process payments securely.
• Maintain a clean, stocked Front Desk and follow Broadmoor procedures.
• Adhere to Forbes Travel Guide and AAA Five-Diamond standards and learn Broadmoor history and offerings.

Skills

Communication

Teamwork

Customer service

Emotional intelligence

Flexibility

Education

High school diploma or GED

Tools

MS Office

Property management software

Email

Job description

Job Title:

Front Desk Agent

Job Department:

Front Office

Job Pay Rate:

$18.00 / hour

Job Summary:

As a Front Desk Agent, you will be responsible for providing personalized, five-star arrival, departure, and concierge-level guest services while maintaining immaculate front office standards. Learn more about Broadmoor here.

Essential Duties and Responsibilities include following. Other duties may be assigned:

• Greet guests by name, manage seamless check-ins and check-outs, and provide tailored overviews of Broadmoor amenities and accommodations, including all facilities, services and hours of operation.
• Serve as the primary communication link between guests, housekeeping, concierge, and management to fulfill special preferences and VIP requests.
• Accurately post room charges, manage cash banks, handle secure credit card transactions, and balance daily shift folios. And passes on all information and charges to upcoming shifts and follow Broadmoor policies regarding check acceptance.
• Maintains Front Desk station and keeps organized and stocked at all times.
• Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
• Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
• Execute additional duties and responsibilities as required.

Performs other duties as assigned. -

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:

• Minimum of a high school diploma or General Education Degree (GED) equivalent.
• Previous experience in front desk or guest service is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.
• Impeccable professional presentation, articulate communication skills, high emotional intelligence, and an innate passion for luxury service.
• Ability to utilize Microsoft Office tools for documentation, property management software, and email communication.
• A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
• Excellent, negotiation skills, conflict resolution and ability to work in fast-paced environment.
• Ability to lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
• Flexible schedule, including mornings, evenings, weekends and holidays, as required by the calendar of events.

*Reasonable accommodation will be provided for individuals with disabilities.

*Not sure you meet every qualification? We still encourage you to apply. At The Broadmoor, we value exceptional candidates who bring a genuine willingness to learn, grow, and help us deliver Five-Star service.

Why Choose The Broadmoor?

Join the team at the world’s longest-running Five-Star, Five-Diamond Resort. At The Broadmoor, we invest in your future with comprehensive benefits, professional growth, and mentorship from top industry experts.

• Benefits: We empower our team with a rewards package including comprehensive health and dental insurance, a 401(k)-retirement plan, and exclusive local discounts.
• Career Development: Your growth is our priority. Whether you are seeking a seasonal position or a long-term career, we provide the hands‑on development & training