Room Service - Attendant

The-Broadmoor-Hotel; Colorado Springs (CO); On-site; USD 17,000 - 25,000; Full time

Job summary

The Broadmoor in Colorado Springs, CO is seeking a Room Service Attendant who will set up and present bespoke food orders with five-star polish. You will ensure accuracy, elegance, and timely delivery while serving as a mobile ambassador for the hotel's standards.

You should have a high school diploma or GED and hospitality experience is preferred. The role requires standing, walking, and lifting up to 50 lbs, with flexibility for weekends and holidays.

Qualifications

• Minimum of a high school diploma or General Education Degree (GED) equivalent.
• Previous hospitality, room service, or fine dining experience preferred; relevant background will be considered.
• Ability to stand and walk for extended shifts and lift up to 50 lbs with assistance.
• Proficiency with Microsoft Office for documentation and email.
• Motivated team player with positive energy and collaboration skills.
• Excellent communication, negotiation, and conflict resolution abilities.

Responsibilities

• Set up, verify, and present bespoke food and beverage orders with five-star polish.
• Guide guests on wine pairings or course selections and maintain menu knowledge.
• Transport and stage trays, hot boxes, and service stations to luxury standards.
• Retrieve trays and maintain clean back-of-house areas and equipment.
• Assist management in training new employees and support guest satisfaction.

Skills

Hospitality experience

Attention to detail

Team player

Communication skills

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Title: Attendant

Job Department: Room Service

Job Pay Range: $17.50 - $21.00 / hour (Inclusive of hourly pay rate + service charge)

• Breakdown: Based on $14.00 per hour base wage + service charge commission paid per shift; historically, this position averages service charge commission earnings of $3.00 - $7.00 per hour. Service charges fluctuate based on the time of year.
• This position always earns at least the current Colorado minimum wage $15.16 per hour.

Job Summary:

As an “Room Service” Attendant, you will be responsible for setting up, verifying, and presenting bespoke food and beverage orders with impeccable five-star polish prior to delivery and transportation. Serving as a mobile ambassador for the hotel's culinary and hospitality standards, you will ensure each order is accurate, elegantly prepared, and thoughtfully presented. This role plays a key part in creating exceptional guest experiences, ensuring every in-room meal feels like a private fine-dining occasion delivered with professionalism, attention to detail, and personalized service. Learn more about Broadmoor here.

Essential Duties and Responsibilities include following. Other duties may be assigned:

• Inspect china, glass, silver, and food presentations for perfection before dispatch. Accurately, stage trays, hot boxes, and mobile dining tables according to luxury standards.
• Maintain deep familiarity with all food menus, daily specials, wine lists, and dietary/allergy restrictions. Guide guests on wine pairings or course selections.
• Retrieve empty trolleys, trays, and soiled dishware from guest hallways and rooms in a timely manner. Maintain pristine back-of-house pantries, service stations, and equipment.
• Prepare the silverware, linen, and food and beverage on a tray or serving cart and ensure it is ready to be transported.
• Ensure quality of food and beverage, and appearance of silverware and linen is of five-star quality.
• Ensure that Room Service is always stocked.
• Check all hallways to retrieve all outstanding room trays and tables.
• Perform assigned side-work.
• Assist management in the training of new employees.
• Help maintain good working relationships with fellow workers throughout the hotel.
• Perform all other job related tasks assigned to ensure guest satisfaction.
• Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
• Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
• Execute additional duties and responsibilities as required.

Performs other duties as assigned. - This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:

• Minimum of a high school diploma or General Education Degree (GED) equivalent.
• Previous experience in hospitality, room service, or fine dining is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.
• Ability to stand and walk for extended shifts, push heavy room-service trolleys, and lift/transport service equipment safely through busy corridors.
• Ability to utilize Microsoft Office tools for documentation and email communication.
• A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
• Excellent communication skills, negotiation, conflict resolution and ability to work in fast-paced environment.
• Ability to lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
• Flexible schedule, including weekends and holidays, as required by the calendar of events.

*Reasonable accommodation will be provided for individuals with disabilities.

*Not sure you meet every qualification? We still encourage you to apply. At The Broadmoor, we value exceptional candidates who bring a genuine willingness to learn, grow, and help us deliver Five-Star service.

Why Choose The Broadmoor?

Join the team at the world’s longest-running Five-Star, Five-Diamond Resort. At The Broadmoor, we invest in your future with comprehensive benefits, professional growth, and mentorship from top industry experts.

• Benefits: We empower our team with a rewards package including comprehensive health and dental insurance, a 401(k)-retirement plan, and exclusive local discounts. Please click here for a comprehensive list of benefits.
• Career Development: Your growth is our priority. Whether you are seeking a seasonal position or a long-term career, we provide the hands-on development and training you need to succeed.

Application Notes

• Your application will not be penalized for redacting or removing any age-identifying information (such as your age, date of birth, or dates of school attendance/graduation).
• This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early, as this position may close sooner if filled. If necessary, this posting will remain open until it is filled.