Front Office Director of Guest Experience

Sonesta International Hotels; Cambridge (MA); On-site; USD 52,000 - 70,000; Full time

Job summary

Sonesta International Hotels is seeking a Front Office supervisor/manager in Cambridge, MA to deliver exceptional guest service through the guest stay and to train staff on new procedures. The role focuses on maintaining front office quality standards and improving communication across departments and with guests.

The position involves coordinating schedules, conducting pre-shift briefings, and assigning duties to staff, ensuring smooth daily operations in a dynamic hotel environment.

Responsibilities

• Assist in preparing weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet business demand.
• Assist in conducting pre-shift meetings with staff and review all information pertinent to the day's business.
• Assign work duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout

Job description

Sonesta International Hotels is seeking a Front Office supervisor/manager in Cambridge, MA to deliver exceptional guest service through the guest stay and to train staff on new procedures. The role focuses on maintaining front office quality standards and improving communication across departments and with guests.

The position involves coordinating schedules, conducting pre-shift briefings, and assigning duties to staff, ensuring smooth daily operations in a dynamic hotel environment.