Front Desk Leader: Guest Experience & Team Growth

mcrhotels.com; Elizabeth (NJ); On-site; USD 55,000 - 59,000; Full time

Benefits offered by this job

Hotel Discounts

Weekly Pay

Paid Time Off

Retirement Options

Referral bonuses

Career advancement

Job summary

Renaissance Newark Airport Hotel is seeking a Front Desk Manager to lead all Front Desk functions and team members, guiding service and management principles company-wide. You will direct operations, train staff, and ensure guest satisfaction while promoting revenue and occupancy goals.

The role requires Front Office management experience, strong English communications, and the ability to use the hotel PMS system; a flexible schedule is essential to meet hotel demands.

Qualifications

• High school diploma or equivalent required.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Admin, or related preferred.
• Previous Front Office management experience is required.
• Excellent verbal and written English communication skills; second language helpful.
• Ability to access PMS system and multitask.

Responsibilities

• Lead and manage Front Desk team to deliver exceptional guest service.
• Oversee front office operations and meet financial objectives.
• Address guest concerns and resolve conflicts.
• Coach and develop team through feedback and training.
• Collaborate with departments to optimize occupancy and revenue.

Skills

Leadership

Communication

Problem solving

Multitasking

Confidentiality

Guest service

Team coaching

Interpersonal skills

Listening

Education

Associate degree in Hotel/Restaurant Management or related field

High school diploma or equivalent

Tools

PMS system

Job description

Renaissance Newark Airport Hotel is seeking a Front Desk Manager to lead all Front Desk functions and team members, guiding service and management principles company-wide. You will direct operations, train staff, and ensure guest satisfaction while promoting revenue and occupancy goals.

The role requires Front Office management experience, strong English communications, and the ability to use the hotel PMS system; a flexible schedule is essential to meet hotel demands.