Front Office Director

HHM Hospitality; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hospitality is seeking a Front Office Director to lead hotel front office operations with a strong focus on guest service and sustainability. You will drive performance, coach managers, and ensure brand standards are met in a dynamic, guest‑facing environment.

The role includes budgeting, forecasting, payroll coordination with corporate accounting, and collaboration with sales to optimize occupancy and rates. A large‑hotel background is preferred.

Qualifications

• Associate or Bachelor’s degree preferred.
• Intermediate knowledge of overall hotel operations.
• Experience in large hotel environments.

Responsibilities

• Interview, select, train, schedule, coach and support associates.
• Oversee front office departments to ensure top service for guests.
• Monitor guest satisfaction scores and brand standards to improve outcomes.
• Resolve customer complaints and anticipate issues through monitoring operations.
• Oversee accounts payable/receivables, cash handling, and front office accounting.
• Develop and monitor budgets and forecasts for the front office.
• Coordinate payroll with corporate accounting.
• Oversee vendor and personnel contracts and occupancy management.

Skills

Hotel operations

Staff coaching & development

Budgeting & forecasting

Education

Associate or Bachelor’s degree preferred

Job description

Overview

Opportunity: Front Office Director

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Potential Career Path

Assistant General Manager – General Manager – Area General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee front office departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Monitor all front of the house financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all front of the house department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Oversee the property accounting functions including but not limited to Accounts payable and receivables, house bank audits, petty cash as it relates to the front office.
• Coordinate with corporate accounting department to oversee payroll functions.
• Oversee and ensure internal audit standards are met.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and improve maximum occupancy and rates.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Serve on the hotel’s safety committee.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelor’s degree preferred.
• Intermediate knowledge of overall hotel operations.
• Large hotel experience preferred.

HHM Hotels Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.