Customer Service Representative

Window World of Cape Girardeau; Cape Girardeau (MO); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

On-the-job training

Flexible scheduling

Performance bonuses

Full-time hours

Team culture events

Job summary

Window World is seeking a Customer Service Representative to help current and prospective customers through a high-volume call environment. You will schedule appointments, manage CRM records, and maintain product knowledge to ensure a positive, customer-first experience.

The role emphasizes courteous communication, problem resolution, and reliability, with opportunities to engage in team events and growth through on-the-job training and schedule flexibility.

Qualifications

• Energetic and positive with a customer-first mentality.
• Handle a high volume of inbound/outbound calls.
• Maintain product knowledge, policies, and services.

Responsibilities

• Handle inbound and outbound calls with proper phone etiquette.
• Maintain strong knowledge of products, policies, and services.
• Convert inquiries into in-home sales appointments.
• Schedule sales/install/service appointments with customers and team.
• Resolve customer issues and follow up with customers.
• Update customer accounts and input interactions into CRM.
• Prepare customer service call reports for management.

Skills

Customer service

Communication

CRM software

Phone etiquette

Appointment setting

Education

High school diploma or equivalent

Tools

CRM system

Job description

Benefits:

• 401(k) matching

We Offer

• Comprehensive paid process and systems training to equip you with the necessary skills for success.
• Generous paid time off and holidays for a healthy work-life balance.
• Paid on-the-job training to continuously enhance your knowledge and expertise.
• Flexibility in scheduling to accommodate your personal needs.
• Performance-based pay and bonuses to recognize and reward your contributions.
• Stable, full-time hours ensuring job security and consistent employment throughout the year.
• Engaging team culture with regular events fostering camaraderie and collaboration.

Job Summary

Window World Customer Service Representatives (CSR) will work with both current and potential customers in a variety of tasks. Day-to-day, CSRs will manage a high volume of inbound/outbound calls and work within a customer relations management CRM to schedule appointments and record customer data. CSRs must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.

Responsibilities

• Handle inbound and outbound calls using proper phone etiquette.
• Maintain strong knowledge of products, policies, and services of the organization.
• Convert customer inquiries from various communication channels into in-home sales appointments.
• Schedule sales appointments, product installations, and/or service appointments with both customers and Window World team.
• Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
• Accurately create and update customer accounts and input records of customer interactions into CRM.
• Prepare customer service call reports for management.

Company Overview

Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.