Front Office Coordinator | Raio Dental | Hicksville, NY

United-Dental-Corporation; Hicksville (NY); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with 4% Employer Match

Paid Holidays

Paid Time Off (PTO)

Continuing Education Support

Job summary

United Dental Corporation's Hicksville practice is seeking an experienced Dental Front Office Coordinator to manage patient flow, scheduling, insurance and collections end-to-end in a busy Medicaid/PPO environment.

You will handle Medicaid eligibility, verify PPO benefits, read ledgers, collect copays, reappoint hygiene patients, keep schedules full, and escalate insurance issues to our RCM team. This role requires strong dental front-office experience and reliability.

Qualifications

• Minimum dental front-office experience with Medicaid knowledge.
• Ability to manage patient schedules, insurance and collections.
• Experience reading patient ledgers and explaining balances.
• Comfort collecting copays and explaining financial responsibility.

Responsibilities

• Manage Medicaid eligibility, benefits, authorizations and documentation.
• Verify PPO insurance and explain patient benefits.
• Read and explain balances on patient ledgers.
• Collect copays, deductibles and treatment payments as due.
• Reappoint patients, keep hygiene schedules full, confirm appointments.
• Escalate insurance or billing issues to the RCM team when needed.
• Maintain accurate notes and follow up on unresolved items.

Skills

Dental front-office experience

Medicaid experience

Billing & collections

Customer service

Education

High school diploma or equivalent

Tools

Dental practice management software

Job description

Dental Front Office Coordinator

Location: 180 South Broadway, Suite 2, Hicksville, NY 11801
Compensation:$24-$28 per hour
Patient Mix:PPO / FFS / Medicaid
Schedule: Monday - Friday 8:30 till 6:00 pm
BenefitsEligibility:Employees regularly scheduled to work full time be eligible for benefits.

About the Role

We are looking for an experienced dental front office professional to join our Hicksville practice.
This is not simply a receptionist position. We need someone who understands how a busy dental office works and can take ownership of patients, schedules, insurance and collections from beginning to end.
Our Hicksville office is a 9-operatory, multi-provider practice serving a diverse and excellent patient base with a mix of Medicaid and PPO patients. The practice is under new management with significant investment being made in the office, team, systems and patient growth. We also provide centralized revenue-cycle support so the front office is not expected to solve every insurance or billing issue alone.

What You'll Do

You should be comfortable independently managing the core front-office workflow, including:

• Medicaid eligibility, benefits, prior authorizations/predeterminations and required documentation
• PPO insurance verification and understanding patient benefits
• Reading a patient ledger and being able to explain balances accurately
• Collecting copays, deductibles, balances and treatment payments at the appropriate time helping patients understand their financial responsibility
• Following outstanding treatment and helping patients get scheduled
• Reappointing patients before they leave, particularly hygiene patients
• Keeping providers’ schedules full and productive
• Confirming appointments and actively working cancellations and open time
• Checking patients in and out efficiently
• Understanding when an insurance or billing issue needs to be escalated to our RCM team
• Keeping accurate notes and following through on unresolved patient issues
• Arriving on time, being dependable and taking ownership of your responsibilities

• Prior experience working in a dental office with a meaningful Medicaid patient population is required.
• You should already understand that Medicaid dentistry has specific authorization, eligibility and documentation requirements and be comfortable working within those processes.
• We are especially interested in someone who:
• Has strong dental front-office experience
• Is comfortable asking patients for money professionally and directly
• Can read and understand a patient ledger rather than simply quoting whatever balance appears on the screen
• Understands predeterminations/prior authorizations and follows them through to completion
• Knows how to keep patients moving through the practice and get them reappointed
• Is organized, responsive and reliable
• Doesn’t allow unresolved items to sit without follow-up
• Highschool Degree or equivalent

Preferred

• Experience with treatment presentation and financial arrangements
• Experience with dental practice management software
• Experience in PPO, Fee-for-Service, and/or Medicaid environments
• Bilingual skills (if applicable to market)

Employees regularly scheduled to work 30 or more hours per week may be eligible for:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with 4% Employer Match
• Paid Holidays
• Paid Time Off (PTO)
• Continuing Education Support

Insurance benefitsbeginthe 1st of the month following60 daysof employment. Paid holidays become available after90 daysof employment.Benefitseligibility and waiting periods may apply.

Why Join United Dental Corporation?

• Established Patient Bases
• Supportive Team Environment
• Growth and Development Opportunities
• Continuing Education Support
• Multi-State Practice Network
• Long-Term Career Growth

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