Dental Front Office Coordinator - Medicaid & Scheduling

United-Dental-Corporation; Hicksville (NY); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with 4% Employer Match

Paid Holidays

Paid Time Off (PTO)

Continuing Education Support

Job summary

United Dental Corporation's Hicksville practice is seeking an experienced Dental Front Office Coordinator to manage patient flow, scheduling, insurance and collections end-to-end in a busy Medicaid/PPO environment.

You will handle Medicaid eligibility, verify PPO benefits, read ledgers, collect copays, reappoint hygiene patients, keep schedules full, and escalate insurance issues to our RCM team. This role requires strong dental front-office experience and reliability.

Qualifications

• Minimum dental front-office experience with Medicaid knowledge.
• Ability to manage patient schedules, insurance and collections.
• Experience reading patient ledgers and explaining balances.
• Comfort collecting copays and explaining financial responsibility.

Responsibilities

• Manage Medicaid eligibility, benefits, authorizations and documentation.
• Verify PPO insurance and explain patient benefits.
• Read and explain balances on patient ledgers.
• Collect copays, deductibles and treatment payments as due.
• Reappoint patients, keep hygiene schedules full, confirm appointments.
• Escalate insurance or billing issues to the RCM team when needed.
• Maintain accurate notes and follow up on unresolved items.

Skills

Dental front-office experience

Medicaid experience

Billing & collections

Customer service

Education

High school diploma or equivalent

Tools

Dental practice management software

Job description

United Dental Corporation's Hicksville practice is seeking an experienced Dental Front Office Coordinator to manage patient flow, scheduling, insurance and collections end-to-end in a busy Medicaid/PPO environment.

You will handle Medicaid eligibility, verify PPO benefits, read ledgers, collect copays, reappoint hygiene patients, keep schedules full, and escalate insurance issues to our RCM team. This role requires strong dental front-office experience and reliability.