Receptionist | Prattville, AL

Southern Orthopaedic Surgeons, LLC; Prattville (AL); On-site; USD 40,000 - 52,000; Full time

Job summary

Southern Orthopaedic Surgeons, LLC is seeking an administrative assistant to support patient intake, insurance verification, and medical records coordination at the Prattville clinic. You will handle data entry, referrals, scheduling, and patient follow-ups while ensuring HIPAA compliance and accurate time tracking.

The role requires at least 1 year of customer service experience and a high school diploma or better. Preference for insurance verification and medical office experience.

Qualifications

• High School or better.
• 1 year of Customer Service experience required.
• Preferred Insurance Verification and Medical Office experience.

Responsibilities

• Import patient medical information from the patient portal and pharmacies when available.
• Verify patient insurance coverage, check for other policies, and determine the correct co-pay amount to collect.
• Obtain a copy of the patient’s driver’s license and front and back of insurance cards if not scanned at the Kiosk.
• Verify all patient information from the check-in process.
• Obtain a complete update of the patient’s medical history every 12 months.
• Obtain and enter referrals for Medicaid, Tricare, certain Blue Cross Blue Shield policies, and any other insurance policies that require them.
• Collect, count, and turn in any monies collected and appropriate receipts to the safe daily.
• Coordinate physical therapy scheduling.
• Coordinate patient referrals to outside facilities for consults with the Medical Records department.
• Schedule follow up appointments within the practice or consults within the practice.
• Send prescriptions electronically to patient selected pharmacies.
• Schedule any tests ordered such as MRI, CT, labs, DEXA, EMG/NCV, ultrasounds, etc.
• Place labs in the appropriate bin for pickup, and call or text outside agent for pickup.
• Dispose of patient records in the correct receptacle daily.
• Call appropriate agencies for assistance in case of emergency.
• Relay messages to physicians when necessary to complete patient requests.
• Record comments in patient charts to ensure good communication and understanding for all departments on issues as they arise.
• Print payment charge detail reports when requested by patients and explain charges when necessary.
• Direct walk-in patients to the correct department or facility or register and schedule appointments when needed.
• Report any facility issues to your supervisor.
• Sanitize and clean iPads, Kiosks, and your work area during down time.
• Follow appropriate dress code presenting a professional and cohesive image.
• Correctly record your time in and out of work daily and check for missed punches.
• Turn in all time off requests to your supervisor in a timely manner.
• Work with the Insurance Department to set up payment arrangements with patients when necessary.
• Work with the Medical Records department with scanning, filing, or any task assigned or requested.
• Help other departments and your supervisor with tasks assigned or requested to ensure a cohesive teamwork environment.
• Cross-train to check-out or check-in when scheduled by your supervisor.
• Comply with all HIPPA rules when dealing with patients and patient information.
• Participate in facility meetings and activities when scheduled.

Skills

Team Player

Detail Oriented

Growth Opportunities

Peer Recognition

Ability to Make an Impact

Education

High School or better

Job description

SOS Prattville
668 McQueen Smith Rd
Prattville, AL 36066, USA

SOS Prattville
668 McQueen Smith Rd
Prattville, AL 36066, USA

Job Duties:

• Import patient medical information from the patient portal and pharmacies when available.
• Verify patient insurance coverage, check for other policies, and determine the correct co-pay amount to collect.
• Obtain a copy of the patient’s driver’s license and front and back of insurance cards if not scanned at the Kiosk.
• Verify all patient information from the check-in process.
• Obtain a complete update of the patient’s medical history every 12 months.
• Obtain and enter referrals for Medicaid, Tricare, certain Blue Cross Blue Shield policies, and any other insurance policies that require them.
• Collect, count, and turn in any monies collected and appropriate receipts to the safe daily.
• Communicate with your supervisor when voided payments are needed and turn in all voided receipts to your supervisor.
• Coordinate physical therapy scheduling.
• Coordinate patient referrals to outside facilities for consults with the Medical Records department.
• Schedule follow up appointments within the practice or consults within the practice.
• Send prescriptions electronically to patient selected pharmacies.
• Schedule any tests ordered such as MRI, CT, labs, DEXA, EMG/NCV, ultrasounds, etc.
• Place labs in the appropriate bin for pickup, and call or text outside agent for pickup.
• Dispose of patient records in the correct receptacle daily.
• Call appropriate agencies for assistance in case of emergency.
• Relay messages to physicians when necessary to complete patient requests.
• Record comments in patient charts to ensure good communication and understanding for all departments on issues as they arise.
• Print payment charge detail reports when requested by patients and explain charges when necessary.
• Direct walk-in patients to the correct department or facility or register and schedule appointments when needed.
• Report any facility issues (ex. Lights blinking, broken equipment) to your supervisor.
• Sanitize and clean iPads, Kiosks, and your work area during down time.
• Follow appropriate dress code presenting a professional and cohesive image.
• Correctly record your time in and out of work daily and check for missed punches. Sign off bi-weekly on your time.
• Turn in all time off requests to your supervisor in a timely manner.
• Work with the Insurance Department to set up payment arrangements with patients when necessary.
• Work with the Medical Records department with scanning, filing, or any task assigned or requested.
• Help other departments and your supervisor with tasks assigned or requested to ensure a cohesive teamwork environment.
• Cross-train to check-out or check-in when scheduled by your supervisor.
• Comply with all HIPPA rules when dealing with patients and patient information.
• Participate in facility meetings and activities when scheduled.

Hours: The Prattville Extended Hours Clinic is open Monday - Friday, 5pm to 8pm and 8am to 2pm on Saturdays. Hours will be assigned during these times.

Qualifications

Skills

Behaviors

Required

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Peer Recognition

Inspired to perform well by the praise of coworkers

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Experience

Required

1 year:

Customer Service

Preferred

Insurance Verification

Medical Office

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.