Front Office Coordinator - Elevate Client Experience

Cross Insurance; East Providence (RI); On-site; USD 38,000 - 52,000; Full time

Job summary

Cross Insurance is seeking an Office Coordinator to be the face of the East Providence branch, ensuring a professional first impression for clients and visitors while keeping daily admin operations running smoothly. The role involves greeting visitors, handling calls, mail, and basic AP/AR, and providing support to Department Managers.

Proficiency in MS Office 365 is preferred; insurance office experience is a plus.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Professional, friendly demeanor with customer service orientation.
• Ability to handle confidential information with discretion.

Responsibilities

• Greet visitors and manage incoming calls, directing to the right person.
• Sort, distribute, and prepare mail; support policy and billing tasks.
• Process basic accounts payable/receivable paperwork.
• Order and maintain office supplies; coordinate with vendors.
• Keep common areas and conference rooms clean and stocked.
• Assist with setting up workspaces for new employees and events.
• Provide Administrative Executive support to Department Managers.

Skills

Verbal communication

Written communication

Organizational skills

Customer service

Discretion

Education

High school diploma

Bachelor's degree preferred

Tools

MS Office 365

Job description

Cross Insurance is seeking an Office Coordinator to be the face of the East Providence branch, ensuring a professional first impression for clients and visitors while keeping daily admin operations running smoothly. The role involves greeting visitors, handling calls, mail, and basic AP/AR, and providing support to Department Managers.

Proficiency in MS Office 365 is preferred; insurance office experience is a plus.