Reservation Specialist

Barkaritaville Pet Resort; San Antonio (TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Monthly bonus

Paid training

Paid time off

Employee discounts

Monday–Friday schedule

No weekend shifts

Beautiful resort

Job summary

Barkaritaville Pet Resort in San Antonio, TX is hiring a Reservation Specialist for a full-time, on-site role. You will be the first point of contact for pet parents, guiding them through services, answering questions, and processing reservations with care.

The role emphasizes a sales-driven customer experience, accurate documentation, and teamwork to meet performance goals. Training and coaching are provided, with a Monday–Friday schedule and a base pay of $16/hour plus tips and a monthly bonus.

Qualifications

• Experience in customer service, sales, or hospitality.
• Call center or phone-based customer service experience.
• Reservations or appointment scheduling experience.

Responsibilities

• Answer inbound calls and emails, convert inquiries to reservations.
• Build rapport with pet parents and learn about needs.
• Explain services, recommend boarding/daycare/grooming.
• Process reservations accurately from start to finish.
• Document conversations and reservation details in software.

Skills

Customer service

Sales

Hospitality

Call center

Reservations

Reservation software

Tools

Reservation software

Job description

\"Yes, this is where I want my pet to stay.\" Our Training & Sales Process

Barkaritaville Pet Resort – San Antonio, TX

Full-Time | On-Site | Monday–Friday | 9:00 AM–6:00 PM

Starting Pay: $16.00/hour + Tips and Monthly Performance Bonus

Love pets, love people, and enjoy helping customers make decisions?

Barkaritaville Pet Resort is looking for an energetic, confident, and personable Reservation Specialist to join our San Antonio team.

This is more than a position answering phones and booking reservations. It is a customer experience and sales role where you will often be the first person a pet parent speaks with when deciding who they can trust to care for an important member of their family.

Your role is to listen, ask thoughtful questions, build trust, and confidently help pet parents choose the services that best meet their pet's needs.

You’ll also assist our existing loyal clients with reservations, questions, and service recommendations while creating the kind of experience that makes them feel confident about choosing Barkaritaville.

If you're a strong communicator who enjoys connecting with people, takes pride in getting the details right, and is motivated by achieving goals, we'd love to meet you.

What You'll Do

As the "voice" of Barkaritaville Pet Resort and one of our brand ambassadors, you will:

• Answer inbound calls from current and prospective clients
• Return voicemails and respond to emails and online reservation requests
• Build rapport with pet parents and learn about their pet's individual needs
• Use our proven communication and sales process to explain our services and their value
• Recommend appropriate boarding, daycare, grooming, and additional pet care services
• Process reservations accurately from start to finish
• Help new clients feel comfortable and confident about leaving their pets in our care
• Handle client questions and concerns with patience, empathy, and professionalism
• Follow up with prospective clients when appropriate
• Accurately document conversations, pet information, and reservation details
• Navigate reservation software while communicating with clients
• Follow established systems and procedures to provide a consistent client experience
• Work toward individual and team performance goals
• Participate in ongoing training and coaching designed to help you succeed

What Success Looks Like

Successful Reservation Specialists at Barkaritaville:

• Build genuine relationships with pet parents
• Turn inquiries into reservations by creating trust and clearly communicating value
• Recommend services based on the individual needs of the pet
• Follow up consistently with prospective clients
• Maintain accurate client and reservation information
• Follow established communication and safety procedures
• Meet individual and team performance goals
• Apply coaching and feedback to continually improve
• Deliver a professional, welcoming experience during every interaction

We believe great performance should be recognized, which is why this position includes the opportunity to earn a monthly performance bonus.

What We're Looking For

This position is a great fit for someone who:

• Is warm, outgoing, and comfortable talking with people throughout the day
• Communicates clearly, confidently, and professionally
• Enjoys helping customers make informed decisions
• Is comfortable recommending and selling services that genuinely benefit the pet
• Has strong attention to detail and takes accuracy seriously
• Can communicate with a client while navigating software and documenting information
• Is comfortable learning new technology and systems
• Can stay organized while managing multiple priorities
• Works well in a busy, fast-paced environment
• Has a positive, solutions-focused attitude
• Is dependable and takes ownership of responsibilities
• Is receptive to feedback, training, and coaching
• Enjoys setting goals and being recognized and rewarded for strong performance

Preferred Experience

Previous experience in one or more of the following is preferred:

• Customer service
• Sales
• Hospitality
• Call center or phone-based customer service
• Reservations or appointment scheduling

Pet care industry experience is not required. We are willing to train the right person who brings exceptional communication skills, professionalism, attention to detail, and a willingness to learn.

Compensation & Benefits

Starting Pay: $16.00 per hour

Reservation Specialists are also eligible for a monthly performance bonus with the potential to add more than $3 per hour in additional compensation based on performance.

Strong performers may have the opportunity to earn total compensation equivalent to approximately $19+ per hour.

Benefits Include

• Health, Dental, and Vision insurance
• Monthly performance bonus
• Paid professional training
• Ongoing performance coaching to help you succeed
• Paid time off
• Employee discounts on pet care services
• Monday–Friday schedule
• No regularly scheduled weekend shifts
• Opportunity to work in a beautiful, award-winning pet resort

This Is a Customer Experience & Sales Position

Loving animals certainly makes working at Barkaritaville more enjoyable, but this position is first and foremost about people, communication, client experience, and sales.

Pet parents are trusting us with a beloved member of their family. That is an important and often emotional decision.

A great Reservation Specialist doesn't simply ask, "What dates do you need?"

Instead, You Take The Time To Learn About The Pet, Understand What Matters To The Pet Parent, Answer Questions, Recommend Appropriate Services, And Build Enough Trust That Our Client Feels Confident Saying:

\"Yes, this is where I want my pet to stay.\"

About Barkaritaville Pet Resort

Barkaritaville Pet Resort is family-owned and operated for over 17 years, with its first location in Corpus Christi, Texas. You'll work in our beautiful, award-winning San Antonio location.

While loving animals makes working here more fun, our Reservation Specialists are professionals. We invest in training, provide ongoing coaching, and expect our team members to take pride in delivering an exceptional experience to every pet parent who contacts us or walks through our doors.

THIS PROBABLY ISN'T THE JOB FOR YOU IF

• You don't like using a script. We use a proven sales and communication process because it works for our pet parents, our team, and our business. We don't expect you to sound scripted. In fact, quite the opposite. We'll teach you how to use our scripts, so the conversation feels comfortable, confident, and completely natural. But you do need to be willing to learn and consistently use the process since many of the details we cover are necessary for the health and safety of each dog who stays with us.
• You prefer to do things "your own way" rather than trust the training and coaching. We invest in professional training and ongoing coaching because we want you to be successful. You don't have to arrive knowing exactly how to do this job. We will teach you. What we do ask is that you come with an open mind, be receptive to coaching, and trust a process that has been designed to help you succeed.
• You see this position as simply taking orders. Our pet parents aren't ordering a product. They're trusting us with a beloved family member, and that's a big emotional decision.

Great Reservation Specialists don't rush to ask, "What dates do you need?" They slow down long enough to learn about the pet, understand what matters to the pet parent, and have a meaningful conversation about how we can help. Your job isn't simply to book a reservation. It's to build enough trust that a pet parent feels confident saying, "Yes, this is where I want my pet to stay."

Ready to Join Our Team?

If you're looking for more than "just another phone job" and want an opportunity to use your personality, communication skills, attention to detail, and sales ability in a rewarding pet care environment, we'd love to hear from you.

Barkaritaville Pet Resort is an equal opportunity employer.

Salary: $16.00 - $20.00 per hour