Front Office Coordinator

sturdymemorial; Plainville (MA); On-site; USD 26,000 - 41,000; Full time

Job summary

Sturdy Memorial Hospital in Massachusetts is seeking an efficient registrar supervisor to oversee patient registration, verify insurance, and manage charge entry in a high-volume EMR environment.

Under the Practice Manager, you will coordinate staff scheduling, train registrar staff on procedures, check patients in/out, answer calls, and ensure accurate data entry while upholding hospital policies and quality standards.

Qualifications

• Experience in a high-volume medical office environment with EMR.
• Knowledge of third party insurer and HMO guidelines.
• Familiarity with Meditech scheduling and order entry systems.
• Excellent oral and written communication skills.
• Ability to supervise registrar staff and coordinate scheduling.
• HR/payroll knowledge and onboarding processes.
• Strong English communication and organizational abilities.
• Medical terminology knowledge.

Responsibilities

• Implement hospital policies and educate registrar staff on registration procedures.
• Abstract and charge entries daily.
• Coordinate staff scheduling to meet volume and workflow demands.
• Check patients in and out, answer the telephone, schedule patients, obtain referrals.
• Register patients, verify insurance, enter and abstract charges.

Skills

Supervisory experience

Strong organizational skills

Excellent oral and written comms

Medical terminology

Knowledge of insurance guidelines

EMR familiarity (high-volume)

Computer literacy

English proficiency

Interpersonal skills

Education

High school graduate or equivalent

Associates degree in business preferred

Tools

Meditech scheduling

Meditech order entry

Job description

Scheduled Weekly Hours: 40 - Monday - Friday (8am - 4:30pm)

Under the direction of the Practice Manager, responsible for implementing standard Hospital policies, educating registrar staff on accurate patient registration procedures, abstracting and charge entries on a daily basis. Coordinate staff scheduling to meet volume and work flow demands. Duties also include: checking patients in and out, answering the telephone, scheduling patients, obtaining incoming referrals, registering patients, verifying insurance information, entering and abstracting charges into the computer.

Required Skills/Qualifications/Training/Experience:

• Knowledge of third party insurer and HMO primary care guidelines
• Familiarity with Meditech scheduling and order entry systems
• Excellent oral and written communication skills required
• Previous medical office work experience in a high volume electronic medical record environment
• Departmental specialized training on medical software and electronic equipment, etc.
• SMH and department orientation to supervisory responsibilities relating to educational requirements, evaluation process, Human Resources forms, Payroll procedures, etc.
• Command of verbal and written English
• Positive interpersonal communication skills
• Computer literate
• Strong organizational skills
• Medical terminology

Preferred Skills/Qualifications/Training/Experience:

• Previous supervisor experience

Educational Requirements:

• High school graduate or equivalent required
• Associates degree in business preferred

License/Certification:

• N/A

Age Specific Criteria:

• Ability to effectively communicate to all age levels served within the scope of the position/assigned areas.

Ability to Meet Job Performance Expectations:

• Must have the ability to perform essential functions of the position without posing a direct threat to the health and safety of themselves or other individuals in the workplace, with or without a reasonable accommodation.

Salary Range: $19.85-$30.05

Salary Range Details The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value Sturdy Health's benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability.