Patient Access Coordinator

Sturdy Memorial Hospital; United States; On-site; USD 33,000 - 50,000; Full time

Job summary

Sturdy Memorial Hospital in United States is seeking a Patient Access Coordinator to act as a senior member of the call center and front office teams. You will guide scheduling workflows, assist with insurance verifications, and support daily staffing and training.

This role emphasizes effective patient interactions, adherence to HIPAA, and collaboration with leadership to optimize scheduling and documentation. Prior mentoring experience is preferred, with strong EHR and MS Office skills.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree in business preferred.
• 2–3 years of experience in a medical/outpatient setting.
• Strong knowledge of scheduling workflows, insurance verification, and call center operations.
• Proficiency in Microsoft Office and EHR systems.
• Leadership/mentoring experience preferred.
• Knowledge of medical terminology, referrals, and authorizations.

Responsibilities

• Serve as a first point of contact for staff regarding workflow questions and day-to-day needs.
• Provide guidance on scheduling protocols, insurance verifications, referrals, patient interactions, and system navigation.
• Assist with onboarding and cross-training of staff.
• Coordinate daily coverage and workflow distribution with leadership.
• Promote accuracy in documentation and adherence to workflows.
• Support process improvements to enhance efficiency and patient experience.
• Escalate operational concerns to leadership as needed.
• Handle complex calls requiring problem-solving and service recovery.

Skills

Scheduling workflows

Insurance verification

Call center operations

MS Office

EHR systems

Mentoring

Education

High school diploma or equivalent

Associate’s degree in business

Job description

Scheduled Weekly Hours: 40 - Monday - Friday (7:30am - 4pm) or (8am - 4:30pm) The Patient Access Coordinator serves as a senior team member and functional lead within the call center and\/or medical practice, providing day-to-day guidance and operational support to Patient Access Specialists and\/or Patient Services Representatives. This role supports the Patient Access Specialist and Patient Services Representative positions while acting as a resource for workflow coordination, training support, and escalation handling. This role also supports efficient call center and front office operations, promotes high-quality patient interactions, and helps ensure adherence to scheduling protocols, documentation standards, and organizational policies. This position plays a critical role in maintaining efficiency, service excellence, and team accountability across call center and front office operations. While this role provides direction and guidance to peers, it does not have formal supervisory responsibilities.

Education/Training

• High school diploma or equivalent required
• Associate’s degree in business preferred

Required Qualifications and Skills

• Minimum of 2–3 years of experience in a medical or outpatient healthcare setting
• Strong knowledge of patient scheduling workflows, insurance verification, and call center operations
• Proficiency in Microsoft Office and electronic health record (EHR) systems

Preferred Qualifications and Skills

• Prior experience in a lead, mentoring, or supervisory capacity strongly preferred
• Knowledge of medical terminology, referrals, and authorizations

Essential Job Functions

• Serve as a first point of contact for Patient Services Representatives and\/or Patient Access Specialists regarding workflow questions and day-to-day operational needs
• Provide guidance and real-time support to staff on scheduling protocols, insurance verifications, insurance referrals, patient interactions, and system navigation
• Assist with onboarding and training of new hires and cross-training of existing staff
• Help coordinate daily coverage and workflow distribution in collaboration with leadership
• Promote consistency in scheduling accuracy, documentation, and adherence to workflows
• Assist in implementing process improvements to enhance efficiency and patient experience
• Serve as a liaison between front-line staff and leadership to communicate operational concerns
• Handle complex or escalated patient calls or concerns requiring advanced problem-solving and service recovery
• Provide support for challenging scheduling scenarios, complaints, or coordination issues
• Promote adherence to HIPAA, confidentiality, and organizational standards
• Reinforce best practices in patient communication and service excellence
• Support accuracy and completeness in documentation

Perform all essential functions of the Patient Access Specialist role and\/or Patient Services Representatives, including

• Managing inbound\/outbound calls
• Complete patient registration and maintain accurate demographic and insurance records
• Perform patient check-in and check-out processes
• Schedule, coordinate, and confirm patient appointments
• Verify insurance coverage and assist with referral and authorization requirements
• Documenting patient interactions in the EHR

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Consistently treats patients, colleagues, and visitors with dignity and respect, while being sensitive to the differing needs of all age groups, backgrounds, characteristics, and cultures.

Must have the ability to perform the essential functions of the position, including required work hours, locations, and physical demands, without posing a direct threat to the health and safety of themselves or other individuals in the workplace, and with or without reasonable accommodation.

Physical Demands

• Ability to sit for extended periods of time while working at a computer workstation
• Ability to frequently use hands and fingers for typing, data entry, and handling phones
• Ability to speak clearly and hear effectively to communicate with patients and staff by phone
• Ability to view computer screens for prolonged periods
• Ability to occasionally stand, walk, bend, or reach within the work area
• Ability to lift or move light office materials (up to approximately 10 pounds) as needed

Salary Range

$23.71-$36.14

The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value Sturdy Health’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability.

Our Work Experience is the combination of everything that’s unique about our culture, our core values, our company meetings, our commitment to success, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in our area.