Front Office Coordinator

LE001 Sturdy Memorial Hospital, Inc.; Plainville (CT); On-site; USD 27,000 - 41,000; Full time

Job summary

Sturdy Memorial Hospital, Inc. is seeking a Registrar to support patient registration, scheduling, and billing in a fast-paced medical office.

The role requires registering patients, verifying insurance, and entering charges within our EMR system, with a focus on accuracy and courteous service. Under the Practice Manager's direction, you will coordinate staff scheduling, teach registrar staff on procedures, and ensure adherence to hospital policies.

Qualifications

• High school diploma or equivalent required; associate degree in business preferred.
• Knowledge of third party insurer and HMO primary care guidelines
• Familiarity with Cerner scheduling and order entry systems
• Excellent oral and written communication skills
• Previous medical office work in a high volume EMR environment
• Departmental training on medical software and electronic equipment
• Supervisory orientation related to HR/payroll procedures
• Command of verbal and written English
• Positive interpersonal communication skills
• Computer literate
• Strong organizational skills
• Medical terminology

Responsibilities

• Clinical responsibilities include rooming patients, taking vitals, procedures, prescription renewals, triage of patient phone calls, review charts, lab test results, scheduling patients, responding to provider messages
• Prepares exam rooms for providers between patient contact
• Obtain prior authorizations (Office visits, Prescriptions, and procedures/surgeries)
• Assist in the inbound/outbound referral process
• Prepare the medical chart including importing medications from pharmacy, preloading vaccines, documenting pre-visit forms
• Administering vaccines
• Assist in scheduling new and established patient appointments as needed
• Communicates well over the phone with patients and other healthcare professionals using professional communication skills and promotes leading practices phone standards
• Evaluate patient phone calls
• Assist in inbox management and refills according to SMA policy
• Monitor and work appropriately in Electronic Medical Record environment and office workflows
• Ability to adapt in a busy office environment to meet care standards
• Understanding of supply management processes and needs

Skills

Medical office experience

Communication skills

Computer literacy

Medical terminology

English proficiency

Strong organizational skills

Knowledge of insured/HMO guidelines

Education

High school diploma or equivalent

Associate degree in business preferred

Tools

Cerner scheduling

Job description

Scheduled Weekly Hours: 40 - Schedule: Monday Through Friday: 8:00am to 4:30pm - Tuesdays may vary 7:30am to 4:00pm Under the direction of the Practice Manager, responsible for implementing standard Hospital policies, educating registrar staff on accurate patient registration procedures, abstracting and charge entries on a daily basis. Coordinate staff scheduling to meet volume and work flow demands. Duties also include: checking patients in and out, answering the telephone, scheduling patients, obtaining incoming referrals, registering patients, verifying insurance information, entering and abstracting charges into the computer.

Educational Requirements: High school graduate or equivalent required Associates degree in business preferred

Required Skills/Qualifications/Training/Experience

• Knowledge of third party insurer and HMO primary care guidelines
• Familiarity with Cerner scheduling and order entry systems
• Excellent oral and written communication skills required
• Previous medical office work experience in a high volume electronic medical record environment
• Departmental specialized training on medical software and electronic equipment, etc.
• SMH and department orientation to supervisory responsibilities relating to educational requirements, evaluation process, Human Resources forms, Payroll procedures, etc.
• Command of verbal and written English
• Positive interpersonal communication skills
• Computer literate
• Strong organizational skills
• Medical terminology

Preferred Skills/Qualifications/Training/Experience

• Previous supervisor experience

Age Specific Criteria

Ability to effectively communicate to all age levels served within the scope of the position/assigned areas.

Ability to Meet Job Performance Expectations

Must have the ability to perform essential functions of the position without posing a direct threat to the health and safety of themselves or other individuals in the workplace, with or without a reasonable accommodation.

Essential Job Functions

• Clinical responsibilities include rooming patients, taking vitals, procedures, prescription renewals, triage of patient phone calls, review charts, lab test results, scheduling patients, responding to provider messages
• Prepares exam rooms for providers between patient contact
• Obtain prior authorizations (Office visits, Prescriptions, and procedures/surgeries)
• Assist in the in-bound/out-bound referral process
• Prepare the medical chart including importing medications from pharmacy, preloading vaccines, documenting pre-visit forms
• Administering vaccines
• Assist in scheduling new and established patient appointments as needed
• Communicates well over the phone with patients and other healthcare professionals using professional communication skills and promotes leading practices phone standards
• Evaluate patient phone calls
• Assist in inbox management and refills according to SMA policy
• Monitor and work appropriately in Electronic Medical Record environment and office workflows
• Ability to adapt in a busy office environment to meet care standards
• Understanding of supply management processes and needs

Salary Range

Salary Range: $19.85-$30.05 - Salary Range Details The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value Sturdy Health’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

Equal Employment Opportunity

Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability.

Our Work Experience

Our Work Experience is the combination of everything that’s unique about our culture, our core values, our company meetings, our commitment to success, our recognition programs, but most importantly, it’s our people.

Our Employees

Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in our area.

Recruitment Integrity

Sturdy Health will never request sensitive personal or financial information during the initial recruiting process. All official recruiting communications will come from a Sturdy Health email domain (@SturdyHealth.org). If you receive a suspicious job-related message, do not share personal information and contact Sturdy Health directly to verify its authenticity.