Receptionist- Attleboro (full-time M-F)

LE001 Sturdy Memorial Hospital, Inc.; Attleboro (MA); On-site; USD 25,000 - 37,000; Full time

Job summary

Sturdy Memorial Hospital in Attleboro, MA, is seeking a receptionist to greet visitors, direct patients, and handle calls with professionalism. The role requires punctuality, a customer-service mindset, and strict HIPAA adherence. Strong English communication and organizational skills are essential.

The position involves clerical tasks, multi-tasking in a fast-paced hospital environment, and may require occasional float to other locations. HS diploma or equivalent is required.

Qualifications

• Minimum of 1 year of customer service/receptionist experience.
• Represent the hospital professionally as the initial point of contact.
• Ability to handle telephone calls and direct them to appropriate departments.
• Excellent verbal and written English communication.
• Maintain confidentiality of patient and employee information per HIPAA.
• Problem-solve with creative and critical thinking.
• Detail oriented with strong organizational skills.
• Able to work independently and take ownership of assigned tasks.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Greet and direct visitors and patients to destinations.
• Adhere to confidentiality policies and procedures.
• Perform clerical and receptionist duties per hospital policy.
• Use telecommunication devices to receive and direct calls.

Skills

Customer service

Professional demeanor

Phone handling

English proficiency

HIPAA confidentiality

Problem solving

Attention to detail

Multitasking

Independence / self-motivation

Education

High school diploma or equivalent

Tools

Microsoft Office

Workday

Job description

Job Overview

Scheduled Weekly Hours: 40 - Under the direction of the department manager/supervisor greets and directs visitors and patients to appropriate destinations. Follows well defined rules and guidelines with respect to disclosure of confidential information; performs clerical and receptionist duties in accordance with hospital and departmental policies and procedures.

Skills, Qualifications, Training, and Experience

• Minimum of 1 year of customer service/receptionist experience
• Ability to work effectively with the internal and external customers while maintaining a composed, professional demeanor as the hospital/department’s initial representative
• Ability to use telecommunication devices to receive and direct incoming calls to appropriate departments and/or patient rooms
• Excellent command of verbal and written English; positive interpersonal communication dynamic with strong organizational skills
• Adheres to and respects confidentiality of all protected patient and employee information
• Adheres to all policies related to confidentiality of protected information commensurate with HIPAA regulations
• Ability to problem-solve using creative and critical thinking skills
• Detail oriented with the ability to prioritize based on shifting demands
• Self-starter with a strong sense of ownership and the ability to work independently on assigned tasks as warranted and appropriate
• Ability to multi-task, handle interruptions and work effectively in a fast-paced, professional environment

Preferred Skills, Qualifications, Training, and Experience

• Basic technology skills, including use of Microsoft office programs.
• Experience with Workday a plus

Education and Licence

Educational Requirements: High school diploma or equivalent

License/Certification: N/A

Age Specific Criteria

Ability to effectively communicate with all age levels served within the scope of the position/assigned areas.

Job Performance Expectations

Must have the ability to perform the essential functions of the position without posing a direct threat to the health and safety of themselves or other individuals in the workplace, with or without a reasonable accommodation. Must be able and available to float to other practice locations as needed with reimbursement for mileage.

Physical Demands

• Prolonged periods of sitting while working at a desk, computer, or telephone
• Frequent use of hands and fingers for typing, writing, and operating office equipment (e.g., keyboard, mouse, copier, scanner, telephone)
• Occasional standing and walking to assist patients, retrieve files, or communicate with clinical staff
• Reaching, bending, or stretching to access files, office supplies, or equipment
• Ability to lift and carry light items (e.g., patient charts, office supplies, packages) typically up to 10-15 pounds
• Visual acuity required for viewing computer screens, reading documents, and verifying patient information
• Ability to communicate effectively in person and via telephone for extended periods of time
• Occasional movement between workstations, waiting areas, and clinical spaces throughout the office

Salary and Benefits

Salary Range: $17.64-$26.58

Salary Range Details: The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value Sturdy Health’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

• Sturdy Health’s benefits package (if applicable) includes among other benefits, healthcare/dental/vision and retirement.

Equality and Diversity

Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability.

Company Culture

Our Work Experience is the combination of everything that’s unique about our culture, our core values, our company meetings, our commitment to success, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in our area.

Sturdy Health will never request sensitive personal or financial information during the initial recruiting process. All official recruiting communications will come from a Sturdy Health email domain (@SturdyHealth.org). If you receive a suspicious job-related message, do not share personal information and contact Sturdy Health directly to verify its authenticity.