Front Office Coordinator

Sturdy Memorial Hospital; Plainville (MA); On-site; USD 27,000 - 41,000; Full time

Job summary

Sturdy Memorial Hospital, Inc. in Massachusetts is seeking a Registration Clerk responsible for patient intake, scheduling, and insurance verification. Under the Practice Manager, you will ensure accurate registration, assist with referrals, and support daily hospital operations.

The role requires strong communication, familiarity with Cerner scheduling, and EMR experience. You will handle rooming, triage calls, authorizations, vaccines, and maintain chart accuracy in a fast-paced setting.

Qualifications

• High school graduate or equivalent required.
• Associates degree in business preferred.
• Experience in medical office settings with high-volume EMR environment.
• Knowledge of third party insurer and HMO primary care guidelines.
• Proficient in English (verbal and written).
• Strong communication and interpersonal skills.
• Computer literacy with medical software.

Responsibilities

• Room patients and take vitals, manage visits and triage phone calls.
• Prepare exam rooms between patient visits.
• Obtain prior authorizations for visits, prescriptions, and procedures.
• Assist in referrals and scheduling processes.
• Prepare medical charts, import medications from pharmacy, and document pre-visit forms.
• Administer vaccines.
• Schedule new and established patients as needed.
• Communicate professionally with patients and healthcare staff over the phone.
• Monitor EMR workflows and office processes.
• Adapt in a busy office to maintain care standards.

Skills

Communication

English proficiency

Organizational skills

Computer literacy

Medical terminology

EMR experience

Education

High school graduate or equivalent

Associates degree in business preferred

Tools

Cerner Scheduling

Job description

Scheduled Weekly Hours: 40

Schedule: Monday Through Friday: 8:00am to 4:30pm - Tuesdays may vary 7:30am to 4:00pm
Under the direction of the Practice Manager, responsible for implementing standard Hospital policies, educating registrar staff on accurate patient registration procedures, abstracting and charge entries on a daily basis. Coordinate staff scheduling to meet volume and work flow demands. Duties also include: checking patients in and out, answering the telephone, scheduling patients, obtaining incoming referrals, registering patients, verifying insurance information, entering and abstracting charges into the computer.

Educational Requirements:

• High school graduate or equivalent required
• Associates degree in business preferred

Required Skills/Qualifications/Training/Experience:

• Knowledge of third party insurer and HMO primary care guidelines
• Familiarity with Cerner scheduling and order entry systems
• Excellent oral and written communication skills required
• Previous medical office work experience in a high volume electronic medical record environment
• Departmental specialized training on medical software and electronic equipment, etc.
• SMH and department orientation to supervisory responsibilities relating to educational requirements, evaluation process, Human Resources forms, Payroll procedures, etc.
• Command of verbal and written English
• Positive interpersonal communication skills
• Computer literate
• Strong organizational skills
• Medical terminology

Preferred Skills/Qualifications/Training/Experience:

• Previous supervisor experience

Age Specific Criteria:

Ability to effectively communicate to all age levels served within the scope of the position/assigned areas.

Ability to Meet Job Performance Expectations:

Must have the ability to perform essential functions of the position without posing a direct threat to the health and safety of themselves or other individuals in the workplace, with or without a reasonable accommodation.

Essential Job Functions:

• Clinical responsibilities include rooming patients, taking vitals, procedures, prescription renewals, triage of patient phone calls, review charts, lab test results, scheduling patients, responding to provider messages
• Prepares exam rooms for providers between patient contact
• Obtain prior authorizations (Office visits, Prescriptions, and procedures/surgeries)
• Assist in the in-bound/out-bound referral process
• Prepare the medical chart including importing medications from pharmacy, preloading vaccines, documenting pre-visit forms
• Administering vaccines
• Assist in scheduling new and established patient appointments as needed
• Communicates well over the phone with patients and other healthcare professionals using professional communication skills and promotes leading practices phone standards
• Evaluate patient phone calls
• Assist in inbox management and refills according to SMA policy
• Monitor and work appropriately in Electronic Medical Record environment and office workflows
• Ability to adapt in a busy office environment to meet care standards
• Understanding of supply management processes and needs

Salary Range: $19.85-$30.05

Salary Range Details

The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value Sturdy Health’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability.