Front Office Coordinator

Total Orthodontics; Lone Tree (CO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer contributions

Profit sharing

Paid time off

Orthodontic benefits for staff and fam

Ongoing learning and development

Job summary

Total Orthodontics is seeking a Front Office Coordinator to be a welcoming first contact for patients, handling front-d desk tasks, scheduling, and insurance questions. You will contribute to a smooth daily operation and patient experience across two Colorado locations.

The role combines front-office duties with financial coordination, offering a four-day workweek, competitive pay, and benefits as part of a collaborative team in Lone Tree and Greenwood Village.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to multitask in a busy practice environment.
• Positive attitude and team-first mindset.
• Dependability and attention to detail.
• Comfort discussing financial and insurance information with patients.
• Dental or orthodontic front desk experience is a plus, but not required.

Responsibilities

• Greet patients and families warmly and professionally, in person and over the phone.
• Schedule, confirm, and modify appointments to maintain smooth patient flow.
• Monitor and adjust daily schedule for changes, emergencies, and same-day visits.
• Verify dental insurance eligibility and benefits.
• Assist patients with questions on insurance, copays, deductibles, and treatment estimates.
• Verify and update patient contact, insurance, and other information.
• Collect and document payments and other required information.
• Respond to calls and emails and direct questions to the appropriate team member.
• Maintain accurate information in scheduling systems and patient records.
• Collaborate with clinical and administrative teams to ensure exceptional patient experience.

Skills

Communication

Organization

Time management

Multitasking

Team player

Attention to detail

Financial coordination

Customer service

Education

High school diploma or equivalent

Job description

Total Orthodontics has been creating confident, healthy smiles in the Denver area since 1960. With more than 30,000 beautiful smiles transformed and a legacy spanning three generations of patients, we’re proud to be one of Denver’s most trusted orthodontic practices. While our roots run deep, our approach to care is thoroughly modern—combining advanced technology with an honest, conservative philosophy that puts patient needs first.

Job Description

We are currently seeking a friendly, proactive, and detail-oriented Front Office Coordinator to join our growing team. As one of the first points of contact for our patients, you’ll play an important role in creating a welcoming experience while helping keep the day-to-day operations of the practice running smoothly.

This position combines front-office and scheduling responsibilities with some financial coordination, making it a great opportunity for someone who enjoys working with people, staying organized, and taking ownership of a variety of responsibilities.

What You’ll Do

• Greet patients and families warmly and professionally, both in person and over the phone
• Schedule, confirm, and modify appointments to help maintain smooth patient flow and an efficient clinical schedule
• Monitor and adjust the daily schedule as needed for changes, emergencies, and same-day appointments
• Verify dental insurance eligibility and benefits
• Assist patients with questions regarding insurance coverage, copays, deductibles, and treatment estimates
• Verify and update patient contact, insurance, and other necessary information
• Collect and accurately document payments and other required information
• Respond to incoming calls and emails and direct questions to the appropriate team member
• Maintain accurate information in scheduling systems and patient records
• Work closely with the clinical and administrative teams to provide an exceptional patient experience

Qualifications

What We’re Looking For

• Excellent communication and interpersonal skills
• Strong organizational and time-management skills
• Ability to multitask and remain organized in a busy practice
• Positive attitude and team-first mindset
• Dependability and attention to detail
• Comfort discussing financial and insurance information with patients
• Previous front desk, scheduling, customer service, or financial coordination experience preferred
• Dental or orthodontic experience is a plus, but not required
• High school diploma or equivalent preferred

Additional Information

Why You’ll Love Working with Us

• Full-time, four-day workweek — Mondays, Wednesdays, Thursdays, and Fridays
• Competitive pay of $18–$22/hour, depending on experience
• Medical, dental, and vision insurance
• 401(k) with employer contributions
• Profit sharing and additional retirement benefits
• Paid time off and additional benefits
• Orthodontic benefits for you and your family
• Ongoing learning and development with opportunities to grow within the practice and organization
• A supportive, collaborative team environment

Schedule & Location

This is a full-time, four-day-per-week position working Mondays, Wednesdays, Thursdays, and Fridays. The position will travel between our Lone Tree and Greenwood Village locations.