Front Office Coordinator

Tennessee Orthopaedic Alliance; Knoxville (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic healthcare team where you will be the first point of contact for patients in a bustling physician's office. This role is vital for ensuring a smooth patient experience, from welcoming individuals with exceptional customer service to managing appointments and verifying essential patient information. You will play a crucial role in maintaining the flow of operations and ensuring that patients receive the care they need efficiently. If you thrive in a fast-paced environment and enjoy helping others, this position offers a fulfilling opportunity to make a positive impact in the healthcare field.

Qualifications

• Minimum two years medical office experience preferred.
• High school diploma required.

Responsibilities

• Welcomes patients with excellent customer service.
• Verifies patient demographics and insurance coverage.
• Schedules return appointments and manages referrals.

Skills

Customer Service

Patient Management

Data Entry

Appointment Scheduling

Education

High School Diploma

Job description

Description

General Summary:

A nonexempt position responsible for initial patient contact and front office duties associated with a patient appointment to a physician’s office.

Essential Job Responsibilities:

1. Looks patients in the eye and welcomes patient with excellent customer service.
2. Checking in and/or checking out patients for physician appointments.
3. Verification of patient’s demographics, PCP, referring physician, insurance coverage and co-pay, at time of visit.
4. Entering patient demographic information in the practice management system.
5. Verifies and distributes patient history.
6. Scans/sorts all forms related to front office processes.
7. Manages and coordinates all internal referrals.
8. Scheduling return appointments for patients.
9. Collection of copayments, patient balances and form fees.
10. Distributes requested documents to patients.
11. Completes/balances end of day batch processes.
12. Maintains and communicates patient wait times.

Requirements

Education: High school diploma.

Experience: Minimum two years medical office experience preferred.