Front Office Specialist

Shelby American, Inc.; Newton (IA); On-site; USD 30,000 - 50,000; Part time

Job summary

Join a forward-thinking healthcare team as a Medical Front Office Specialist, where your role is pivotal in delivering exceptional patient care. You will be the first point of contact for patients, ensuring they feel welcomed and informed throughout their visit. Your organizational skills and customer service expertise will shine as you manage patient flow, verify insurance, and maintain a smooth operation in a fast-paced environment. This position offers the chance to make a real difference in the lives of patients while enjoying competitive benefits and opportunities for growth. Be part of a mission to create a healthier tomorrow in Iowa!

Benefits

Employee Discount Program

Quarterly and Annual Bonus Opportunities

Qualifications

• 2 years of customer service experience required.
• High School graduate or equivalent.

Responsibilities

• Greet patients and ensure a pleasant experience.
• Handle patient check-in/out processes efficiently.
• Maintain examination rooms and adhere to safety guidelines.

Skills

Customer Service

Medical Reception

Insurance Verification

MS Word

MS Excel

HIPAA Knowledge

Organizational Skills

Communication Skills

Education

High School Diploma or Equivalent

Tools

EMR Systems

Office Equipment (fax, scanner, copier)

Job description

Description

Medical Front Office Specialist
Quick Visit Urgent Care - Newston and Grinnell, Iowa

We are seeking a PRN Front Office Specialist to become a part of our team working in the urgent care/primary care setting. Your main focus will be providing high-quality patient care as part of a healthcare team. You will work within the scope of the medical protocols established by the company and within the scope of duties assigned, to provide prompt, comprehensive and competent medical care. The ideal candidate is an experienced medical front office receptionist or assistant who has two years of customer experience, works well with others, and has a positive experience with patient care.

Key Tasks and Responsibilities:

• Greets patients in a polite, prompt, and helpful manner.
• Must have a pleasant disposition with a desire to provide great customer service.
• Ability to check patients in and out at the front desk to ensure patient flow and when needed
• Consistently communicates with patients on wait times; provides direction to the next step in the treatment process
• Understand Insurance verification process and data entry into EMR
• Must be organized and detail-oriented
• Provides solutions to patient problems and recognizes and seeks help in emergent/ hazardous situations
• Completes patient check-in/out procedures when necessary
• Obtains and accurately documents of each patient.
• Maintains examination room and stocks if necessary
• Adheres to infection control/safety guidelines and patient confidentiality policies
• Performs other duties as assigned
• Acts with honesty and integrity in all business transactions, including, but not limited to, employment applications/resumes, patient records, time records, and financial transactions
• Taking deposits and getting change from the bank
• Experience with MS Word and MS Excel, knowledge of HIPAA, ability to work independently and as a team.
• Knowledge of office equipment to include fax, scanner, and copy machine.
• Must be willing to travel as needed to other clinics.
• Must maintain regular and sustained attendance.
• Job descriptions are subject to change, whether that is adding or taking away duties, by the discretion of the company.

Schedule:

• 12 Hour Shift
• Monday to Friday
• Weekends
• Minimum of 2 shifts a month

Benefits:

• Employee Discount Program – Free visits to you and discounted care for your family!
• Quarterly and annual Bonus Opportunities

Join Us in Creating a Healthier Tomorrow! Ready to be a catalyst for change and innovation? Join us in shaping the future of healthcare. It’s about more than just a job – it's about leaving a lasting impact on the way we approach healthcare in Iowa. We can’t wait to start this journey with you!

Equal Opportunity Statement

QuickVisit is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age (40 and older), race (including discrimination on the basis of a person's hair texture or protective hairstyle commonly or historically associated with race, such as braids, locks, and twists), color, national origin, ancestry, religion, creed, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), marital status, AIDS/HIV status, veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Requirements

Education and Experience:

• High School graduate or equivalent
• 2 years of customer service required