Front Office Coordinator

US Physical Therapy; Kirkland (WA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401k Plans Offered

Comprehensive benefit package (Medical, Dental, Vision)

Generous PTO

Job summary

US Physical Therapy in Kirkland, WA, is looking for a front office support professional to lead the clinic's administrative operations. This role requires the ability to provide exceptional customer service while managing daily tasks and supporting a positive team environment.

Key responsibilities include greeting patients, scheduling, managing patient intake, and collaborating with Physical Therapists. Enjoy a comprehensive benefits package that includes 401k plans, medical, dental, and vision coverage.

Qualifications

• Must have superior customer service skills.
• Ability to manage daily problem solving independently.
• Proficient in computer skills required.

Responsibilities

• Manage all daily administrative duties.
• Greet and welcome patients, ensuring a positive experience.
• Schedule patients for their plan of care.
• Intake of patients and gather necessary information.
• Work closely with Physical Therapists for optimal care.

Skills

Customer service

Communication

Time management

Organizational skills

Problem-solving

Tools

Multi-line phone system

Computer skills

Job description

Sports Physical Therapy offers performance based Physical Therapy, Athletic Training, & Personal Training. When you join our team, you will be a part of something bigger as an important contributor in Helping our clients get back to the things they love to do. It is exciting to be a part of a grand vision that goes beyond the traditional approach to Physical Therapy & Athletic Training to provide our clients a WOW service, create fun and be amazingly different, build a positive team and family atmosphere, communicate with love and respect. If these core values are what you are looking for we would love for you to join our team.

Under the supervision of the Director of Operations this position provides leadership and administrative support to the clinic by effectively running the front office. Must exercise independent judgment to plan, prioritize, and organize the workload required to complete tasks assigned. Must have superior customer service, people skills, good time management, decision making, communication, accounting, organizational and interpersonal skills. Along with an ability to manage daily problem solving independently and efficiently.

• All daily administrative duties
• Greet and welcome patients, check patients in and create a memorable experience
• Create a WOW experience with each interaction
• Provide amazing customer service
• Formulate and build relationships with patients , physicians and staff
• Schedule patients for the entire duration of their plan of care
• Answering multi-line phone system
• Intake of patients, gathering patient demographics and insurance information, coordinating referrals and patient charts.
• Working closely with the Physical Therapists to facilitate optimum patient care and communication.
• Obtaining authorizations for treatment.
• Collecting patient co-pays and assisting the billing office in the collection of patient balances
• Performs special projects and duties as assigned.

• A team player with outstanding customer service and communication skills
• Motivated and eager to establish a presence in the community
• Exhibits independence and the ability to work with minimal supervision
• Proficient in computer skills
• Ability to multi task and work well under pressure.
• Professional appearance
• Team player and detail oriented

Why work for SPT?

• 401k Plans Offered
• Comprehensive benefit package (Medical, Dental, Vision)
• Short Term & Long Term Disability
• Life Insurance
• Employee Discount Buying Program
• Employee Assistance Program
• Generous PTO
• Individual education to support professional growth