Front Desk Manager

Spineandsportsmed; Neptune Township (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Salary + Bonus

Medical benefits

401k with 4-8% Match

Paid holidays

Job summary

Spineandsportsmed in Neptune Township, New Jersey, is seeking a Front Desk Manager to lead operations at a premier physical therapy practice. The role involves managing patient interactions, overseeing scheduling, and collaborating with management to enhance practice goals.

The ideal candidate has over 5 years of experience in a busy healthcare setting, excels in customer service, and demonstrates strong organizational skills. This position offers competitive salary and benefits including medical for career growth.

Qualifications

• 5+ years experience in a fast-paced, high-volume healthcare setting.
• Goal-oriented with a focus on positive patient outcomes.
• Well-organized with superior multi-tasking skills.

Responsibilities

• Manage patient scheduling, registration, and insurance verifications.
• Monitor practice performance metrics for continuous improvement.
• Maintain patient records and confidentiality.

Skills

Customer service skills

Time management

Attention to detail

Professional Telephone etiquette

EMR Systems proficiency

Microsoft Excel proficiency

Microsoft Outlook proficiency

Job description

SportsMed Physical Therapy - Front Desk Manager

SportsMed Physical Therapy is a leading Physical Therapy Practice in the northeast and we are seeking a Front Desk Manager to join our growing team. Our facilities feature state of the art equipment focused on outpatient sports medicine and orthopedic conditions. Our mission is to make each of our therapy centers a patient friendly and welcoming environment to all clients and visitors. As a member of the SportsMed team, you will be integral in helping us achieve this goal. If you are driven and motivated, with an outgoing and customer-service focused personality, we would be happy to welcome you to our team.

The Position

The Front Desk Manager serves as the team leader and is the face of SportsMed. The Front Desk Manager will also play a role in collaborating with upper management to meet practice goals. This person will also be responsible for handling the daily tasks of our front desk operations. This includes scheduling/rescheduling appointments, communicating with insurance companies to obtain benefit verification, and ensuring data is entered in an accurate and timely manner. This person also supports the team by striving to meet and exceed office goals. This is a key position allowing the right person great growth opportunities with SportsMed Physical Therapy. Bring your outstanding commitment to customer service and come grow with us!

Responsibilities

• Responsible for practice operations and business functions including, but not limited to patient scheduling, follow-up, registration, insurance verifications, payment processing, record updating, reporting, inventory, and patient and team satisfaction.
• Monitor practice performance metrics to ensure continuous improvement of office productivity.
• Prepare daily and weekly reports for the operations team, including but not limited to tracking visits, new patient volumes, cancellations, no shows, productivity, etc.
• Identify strengths and weaknesses within the practice and work through viable solutions to increase office efficiency.
• Oversee patient coordinator on the front desk team.
• Evaluate team member performance, give guidance, and participate in disciplinary action.
• Provide coaching and support to team members, address issues in a timely manner, and communicate both informally and formally through the appropriate channels.
• Maintain patient records and ensure patient confidentiality.
• Audit staff timecards to ensure accuracy.
• Schedule patient transportation service for patients

Qualifications & Experience

• Must have 5+ years experience in a fast paced, high volume healthcare setting
• A goal-oriented mindset with a strong focus on positive patient outcomes and satisfaction
• Sense of urgency and self-accountability
• Well-organized with superior multi-tasking and time management skills
• Professional Telephone etiquette
• Excellent customer service skills
• Attention to detail
• Computer literacy (EMR Systems, Microsoft Excel, Microsoft Outlook)

Benefits

• Competitive Salary + Bonus
• Excellent career growth opportunity
• Medical benefits, life and disability insurance, PTO, sick time, paid holidays
• 401k with 4-8% Match based on tenure

These job responsibilities listed are not designed to cover or be a comprehensive listing of all the responsibilities of the position and required for this job. The responsibilities may change at any time with or without notice.