Patient Coordinator

Spineandsportsmed; Belleville (NJ); On-site; USD 27,552 - 33,062; Part time

Benefits offered by this job

Part-Time Benefits

Career growth opportunities

Paid Sick Time

Job summary

SportsMed Physical Therapy is seeking a Patient Coordinator to join our team. This part-time role may grow into full-time with benefits, at our northeast facilities focused on outpatient sports medicine.

You will handle front desk tasks, scheduling, insurance verifications, data entry, and support to help us meet office goals. Responsibilities include greeting patients, scheduling, verifying benefits, maintaining records, and protecting patient confidentiality.

Qualifications

• Experience in a Physical Therapy environment, medical office, or hospitality with strong customer service.
• Ability to work in a fast-paced environment and multitask effectively.
• Professional telephone skills and excellent customer service are required.

Responsibilities

• Welcome patients and visitors in person or on the telephone and handle inquiries.
• Schedule or reschedule appointments and manage calendar efficiently.
• Complete insurance verifications and obtain benefit authorization.
• Maintain patient records and ensure data accuracy and timely entry.
• Notify providers of arrivals and delays to keep appointments on track.
• Maintain patient accounts and process charges with accuracy.
• Protect patient confidentiality and follow policies.

Skills

Multitasking

Customer service

Telephone skills

Organization

Attention to detail

Bilingual Spanish

EMR systems

Excel

Outlook

Tools

EMR Systems

Microsoft Excel

Microsoft Outlook

Job description

SportsMed Physical Therapy is a leading Physical Therapy Practice in the northeast and we are seeking a Patient Coordinator to join our growing team. Our facilities feature state-of-the‑art equipment focused on outpatient sports medicine and orthopedic conditions. Our mission is to make each of our therapy centers a patient‑friendly and welcoming environment to all clients and visitors. As a member of the SportsMed team, you will be integral in helping us achieve this goal. If you are driven and motivated, with an outgoing and customer‑focused personality, we would be happy to welcome you to our team.

This position will start on a Part‑Time basis with potential to grow into a full‑time position with benefits.

The position

The Patient Coordinator will assist the patients and visitors that enter our Physical Therapy Centers. This person will be responsible for handling the daily tasks of our front desk operations. This includes scheduling/rescheduling appointments, communicating with insurance companies to obtain benefit verification and authorization, and ensuring data is entered in an accurate and timely manner. This person also supports the team by striving to meet and exceed office goals.

Responsibilities

• Welcome patients and visitors, in person, or on the telephone, and answer or refer inquiries.
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Complete insurance verifications.
• Ensure availability of treatment information by filing and retrieving patient records.
• Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third‑party claims.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.

Qualifications

• Ability to work in a fast‑paced environment.
• Multitasking skills.
• Flexibility.
• Professional telephone skills.
• Excellent customer service skills.
• Superior time management.
• Organization skills.
• Attention to detail.
• Computer skills (EMR Systems, Microsoft Excel, Microsoft Outlook).
• Focus on quality.
• Professionalism.
• Experience working in a Physical Therapy environment, medical office, or hospitality background with a strong emphasis on customer service.
• Bilingual—Spanish is a plus.

Benefits

• Part‑Time Benefits – Position can potentially grow into full‑time with additional benefits.
• Excellent career growth opportunity.
• Paid Sick Time.
• Pay Range $20.00 - $24.00 per hour.

These job responsibilities listed are not designed to cover or be a comprehensive listing of all the responsibilities of the position and required for this job. The responsibilities may change at any time with or without notice.