Patient Coordinator

SportsMed Physical Therapy; Fort Lee (NJ); On-site; USD 27,552 - 33,062; Part time

Benefits offered by this job

Paid Sick Time

Excellent career growth opportunity

Part-time benefits with potential to grow into full-time

Job summary

SportsMed Physical Therapy in Fort Lee, New Jersey is seeking a passionate Patient Coordinator to enhance patient experience. This part-time position can transition to full-time, offering growth opportunities within a supportive team environment.

Your role will include managing front desk operations, scheduling, insurance verifications, and ensuring patient satisfaction. Ideal candidates will possess excellent customer service skills and multitasking abilities, contributing to a welcoming atmosphere.

Competitive pay of $20.00 – $24.00 per hour with potential benefits as your role grows.

Qualifications

• Ability to work in a fast-paced environment.
• Experience in a Physical Therapy environment, medical office, or hospitality with customer service emphasis.

Responsibilities

• Welcome patients and visitors, answering or referring inquiries.
• Schedule appointments and optimize patient satisfaction.
• Complete insurance verifications.
• Maintain patient accounts and confidentiality.
• Contribute to team effort by accomplishing related results.

Skills

Multitasking skills

Excellent customer service skills

Professional telephone skills

Organization skills

Attention to detail

Computer skills (EMR Systems, Microsoft Excel, Microsoft Outlook)

Flexibility

Focus on quality

Professionalism

Experience in a Physical Therapy environment or medical office

Bilingual-Spanish

Job description

SportsMed Physical Therapy is a leading Physical Therapy Practice in the northeast and we are seeking a Patient Coordinator to join our growing team. Our facilities feature state of the art equipment focused on outpatient sports medicine and orthopedic conditions. Our mission is to make each of our therapy centers a patient friendly and welcoming environment to all clients and visitors. As a member of the SportsMed team, you will be integral in helping us achieve this goal. If you are driven and motivated, with an outgoing and customer focused personality, we would be happy to welcome you to our team.

This position will start on a Part-Time basis with potential to grow into a full-time position with benefits.

The position

The Patient Coordinator will assist the patients and visitors that enter our Physical Therapy Centers. This person will be responsible for handling the daily tasks of our front desk operations. This includes scheduling/rescheduling appointments, communicating with insurance companies to obtain benefit verification and authorization, and ensuring data is entered in an accurate and timely manner. This person also supports the team by striving to meet and exceed office goals.

The Patient Coordinator is a key position allowing the right person great growth opportunities with SportsMed Physical Therapy. Bring your outstanding commitment to customer service and come grow with us!

You will

• Welcome patients and visitors, in person, or on the telephone, and answer or refer inquiries.
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Complete insurance verifications.
• Ensure availability of treatment information by filing and retrieving patient records.
• Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third‑party claims.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.

You will bring

• An ability to work in a fast‑paced environment
• Multitasking skills
• Flexibility
• Professional telephone skills
• Excellent customer service skills
• Superior time management
• Organization skills
• Attention to detail
• Computer skills (EMR Systems, Microsoft Excel, Microsoft Outlook)
• Focus on quality
• Professionalism
• Experience working in a Physical Therapy environment, medical office, or hospitality background with a strong emphasis on customer service
• Bilingual‑Spanish is a plus

What we offer

• Part‑time benefits – Position can potentially grow into full‑time with additional benefits
• Excellent career growth opportunity
• Paid Sick Time
• Pay Range $20.00 – $24.00 per hour

These job responsibilities listed are not designed to cover or be a comprehensive listing of all the responsibilities of the position and required for this job. The responsibilities may change at any time with or without notice.