Patient Coordinator

Spineandsportsmed; Linden (NJ); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Medical benefits

Life and disability insurance

PTO, sick time, paid holidays

401k with match

Job summary

SportsMed Physical Therapy is seeking a Patient Coordinator in Northern New Jersey. The role focuses on front desk operations, scheduling, insurance verification, and data entry to support a seamless patient experience.

Ideal candidates will have experience in healthcare or customer service, bilingual Spanish is preferred, and the position offers competitive pay and growth opportunities within a patient-focused environment.

Qualifications

• Experience in a Physical Therapy environment, medical office, or hospitality with strong customer service.
• Outstanding communication and interpersonal skills with a friendly, patient-first approach.
• Proven ability to manage schedules, verify benefits, and handle data entry accurately.

Responsibilities

• Welcome patients and visitors in person or by phone; answer inquiries or route appropriately.
• Schedule and reschedule appointments to optimize provider time and room utilization.
• Complete insurance verifications and obtain authorizations as needed.
• Maintain patient records; ensure data accuracy and confidentiality.
• Notify providers of arrivals and delays to keep appointments on track.
• Maintain patient accounts; record and update personal/financial information.
• Assist with billing-related tasks and third-party claims processing.

Skills

Customer service

Time management

Organization

Attention to detail

Professional telephone skills

Flexibility

Multitasking

Spanish (bilingual)

Tools

EMR Systems

Microsoft Excel

Microsoft Outlook

Job description

The position:

SportsMed Physical Therapy is a leading Physical Therapy Practice in Northern New Jersey and we are seeking a Patient Coordinator to join our growing team. Our facilities feature state of the art equipment focused on outpatient sports medicine and orthopedic conditions. Our mission is to make each of our therapy centers a patient friendly and welcoming environment to all clients and visitors. As a member of the SportsMed team, you will be integral in helping us achieve this goal. If you are driven and motivated, with an outgoing and customer focused personality, we would be happy to welcome you to our team.

The Patient Coordinator will assist the patients and visitors that enter our Physical Therapy Centers. This person will be responsible for handling the daily tasks of our front desk operations. This includes scheduling/rescheduling appointments, communicating with insurance companies to obtain benefit verification and authorization, and ensuring data is entered in an accurate and timely manner. This person also supports the team by striving to meet and exceed office goals.

The Patient Coordinator is a key position allowing the right person great growth opportunities with SportsMed Physical Therapy. Bring your outstanding commitment to customer service and come grow with us!

• Welcome patients and visitors, in person, or on the telephone, and answering or referring inquiries.
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Complete insurance verifications
• Ensure availability of treatment information by filing and retrieving patient records.
• Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.
• An ability to work in a fast-paced environment
• Multitasking skills
• Flexibility
• Professional Telephone skills
• Excellent customer service skills
• Superior Time Management
• Organization skills
• Attention to detail
• Computer skills (EMR Systems, Microsoft Excel, Microsoft Outlook)
• Focus on quality
• Professionalism
• Experience working in a Physical therapy environment, medical office, or hospitality background with a strong emphasis on customer service
• Bilingual Spanish Preferred
• Excellent career growth opportunity
• Competitive pay based on experience and added value
• Medical benefits, life and disability insurance, PTO, sick time, paid holidays
• 401k with 4-8% Match based on tenure
• Pay Range $20.00 - $24.00 per hour

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