Front Office Coordinator

Wayland Dental; Cochituate (MA); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Paid Vacation & Holidays

401k with matching contributions

Health, dental, and vision plan

Life and Disability Insurance

Job summary

Wayland Dental is seeking an experienced Front Office Coordinator to manage day-to-day administrative tasks in a patient-centric, fully digital practice. You will greet patients, coordinate appointments, present treatment plans and finances, and support the dental team with operatory setup and sterilization.

The ideal candidate has dental front office experience, strong communication skills, and proficiency with Eaglesoft and Microsoft Office.

Qualifications

• Dental office experience required.
• Excellent oral and written communication skills.
• Adhere to OSHA guidelines, HIPAA Privacy Policy, and operating procedures.
• Facility with Microsoft Office and dental practice management software.
• Willingness to advance skills through continuing education opportunities.
• Present to work during scheduled shifts.

Responsibilities

• Maintain meticulous records to ensure provider, insurance, and patient accounts are posted correctly.
• Schedule and confirm patient appointments to maximize provider schedules.
• Present treatment plans and financial responsibilities to patients.
• Address patient concerns in a calm, professional manner.
• Assist clinical team with setup/breakdown of dental operatory and instrument sterilization.

Skills

Dental front office

Communication

HIPAA compliance

Office software

Education

High School Degree

Tools

Eaglesoft

Microsoft Office

Job description

Location:Wayland DentalExperienced Dental Front Office CoordinatorWayland Dental | $24–$27 per hour | Monday–Friday | No WeekendsWayland Dental proudly champions a patient-centric approach, fostering exceptional patient experiences, top-notch employee and dentist retention, and remarkable practice growth. You will thrive in an efficient office environment alongside an exceptional, well-trained, highly motivated dental team where you can expand your knowledge and career. We welcome you to join us if you are drawn to working in a clinically- focused, patient-centric, fully digital dental office. Apply today and be part of our exciting journey!OverviewWe are looking for a motivated, resourceful, customer-driven individual to join our team as a Dental Front Office Coordinator. This position serves as a welcoming presence to all patients, vendors, and guests while offering day-to-day expertise in practice-level functions. This role is provided direction and responsibility for various administrative and clinical tasks daily and is assigned those responsibilities by the Practice Leader.Duties/ResponsibilitiesMaintain meticulous records to ensure all provider, insurance, and patient accounts are recorded and posted correctly.Schedule and confirm patient appointments to maximize the provider schedules.Present treatment plans and financial responsibilities effectively to patients.Address patient concerns while remaining calm, effective, and even-tempered in high-pressure circumstances.Maintain a positive and professional image, both individually and within the workspace.Consistently meet the expectations and responsibilities of the Practice Leader and practice needs.Assist and support clinical team as needed in areas such as set up/break down of dental operatory and instrument sterilization.Other assigned duties and responsibilities per management.Required Skills/AbilitiesDental office experience required.Eaglesoft experience strongly preferred.Excellent oral and written communication skills.Adhere to OSHA guidelines, HIPAA Privacy Policy, and operating procedures.Facility with Microsoft Office and dental practice management software.Positively contribute to a respectful and collaborative working environment with coworkers.Facilitate patient comfort, care, and satisfaction consistently.Willingness to advance skills through continuing education opportunities.Present to work during scheduled shifts.Education and ExperienceHigh School Degree.Prior front desk experience in a medical or dental office.People management or staff/ project coordination experience.Compensation & Benefits:Guaranteed Hourly Rate $24.00 To $27.00 HourlyPaid Vacation & Paid Holidays401k Program: with matching contributionsBenefits: (offered at 30 hours or more)Competitive health, dental, and vision planLife Insurance and Disability InsuranceIf you're an experienced dental front office professional looking for a Monday–Friday opportunity with no weekends, we'd love to hear from you!Apply today and become part of the Wayland Dental team!FLSA Status:Non-ExemptWe are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.