Front Office Coordinator

Auburn-Community-Hospita; City of Auburn (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Auburn Memorial Medical Services, PC – Auburn Obstetrics & Gynecology in Auburn, NY seeks a Front Office Coordinator to manage day-to-day front desk operations, scheduling, and patient communications. This non-clinical role supports staff and patients while upholding HIPAA privacy and high standards of organization.

Responsibilities include greeting patients, handling calls, verifying demographics and insurance, data entry into the EMR, and assisting with clerical duties to ensure smooth

Qualifications

• Experience in a hospital or clinical setting preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple projects.
• Proficiency in medical software and computer systems.

Responsibilities

• Greet and welcome patients in a professional manner.
• Answer and direct calls on a multi-line system; provide excellent service.
• Verify patient information and ensure system updates.
• Provide patients with forms, consents, and instructions.
• Manage appointment scheduling and calendar for physician/patient flow.
• Enter data and manage patient information in the EMR system.
• Assist with clerical duties and office supplies.
• Provide support to medical staff at front desk.
• Maintain patient confidentiality and HIPAA compliance.
• Collaborate with Practice Manager to improve front office operations.

Skills

Organizational skills

Communication skills

Multitasking

Problem-solving

Tools

EMR software

Medical software systems

Job description

Auburn Memorial Medical Services, PC · Auburn Obstetrics & Gynecology

Auburn , NY

Non-clinical Professional

Full Time , Days

Posted 07/24/2026

Position Summary:

The Front Office Coordinator is responsible for managing the day-to-day operations of the front office, ensuring smooth patient interactions, efficient appointment scheduling, and effective communication between patients and medical staff. This role plays a critical part in the smooth functioning of the practice, offering direct support to both patients and staff while maintaining a high standard of professionalism and organization.

Responsibilities and Duties:

• Greet and welcome patients in a professional and friendly manner.
• Answer and direct calls on a multi-line phone system, providing excellent customer service.
• Verify patient information (e.g., insurance, demographics) and ensure system updates.
• Provide patients with necessary forms, consents, and instructions.
• Manage appointment scheduling and maintain an organized calendar to ensure optimal physician and patient flow.
• Accurately perform data entry and manage patient information in the EMR system.
• Assist with clerical duties, including filing, scanning, and maintaining office supplies, ensuring smooth office operations.
• Provide support to medical staff as needed, including front desk and receptionist duties.
• Ensure patient confidentiality and comply with privacy regulations when handling sensitive information.
• Uphold strict confidentiality of patient information and adhere to HIPAA and other privacy regulations.
• Collaborate with the Practice Manager to improve front office operations and staff efficiency.
• Maintain a tidy and organized front office environment, including the waiting area and workstations.
• Assist with the preparation of medical records, insurance verifications, and patient referrals.
• Assist in the training and orientation of new front office staff, ensuring they are familiar with office procedures and protocols.
• Provide ongoing training and support to existing staff, focusing on best practices for patient interaction, appointment scheduling and EMR usage.
• Monitor front office performance and offer feedback, coaching, and mentorship to staff members to improve efficiency and customer service.
• Other duties as assigned.

Qualifications, Education and Experience Requirements:

• Experience in a hospital or clinical setting preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to work in a fast-paced environment and to work on multiple projects at the same time.
• Proficiency in medical software and computer systems.