Patient Experience & Front Office Coordinator

Auburn-Community-Hospita; City of Auburn (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Auburn Memorial Medical Services, PC – Auburn Obstetrics & Gynecology in Auburn, NY seeks a Front Office Coordinator to manage day-to-day front desk operations, scheduling, and patient communications. This non-clinical role supports staff and patients while upholding HIPAA privacy and high standards of organization.

Responsibilities include greeting patients, handling calls, verifying demographics and insurance, data entry into the EMR, and assisting with clerical duties to ensure smooth

Qualifications

• Experience in a hospital or clinical setting preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple projects.
• Proficiency in medical software and computer systems.

Responsibilities

• Greet and welcome patients in a professional manner.
• Answer and direct calls on a multi-line system; provide excellent service.
• Verify patient information and ensure system updates.
• Provide patients with forms, consents, and instructions.
• Manage appointment scheduling and calendar for physician/patient flow.
• Enter data and manage patient information in the EMR system.
• Assist with clerical duties and office supplies.
• Provide support to medical staff at front desk.
• Maintain patient confidentiality and HIPAA compliance.
• Collaborate with Practice Manager to improve front office operations.

Skills

Organizational skills

Communication skills

Multitasking

Problem-solving

Tools

EMR software

Medical software systems

Job description

Auburn Memorial Medical Services, PC – Auburn Obstetrics & Gynecology in Auburn, NY seeks a Front Office Coordinator to manage day-to-day front desk operations, scheduling, and patient communications. This non-clinical role supports staff and patients while upholding HIPAA privacy and high standards of organization.

Responsibilities include greeting patients, handling calls, verifying demographics and insurance, data entry into the EMR, and assisting with clerical duties to ensure smooth