Front Office Coordinator

Medi-Weightloss; Bethesda (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

Medi-Weightloss in Bethesda, MD is seeking an organized Administrative Assistant to support daily clinic operations. You will greet patients, schedule appointments, process registrations, and enter data in the EMR system, ensuring accuracy and HIPAA compliance.

You will handle phone calls, coordinate appointments, manage accounts receivable transactions, and assist with end-of-day reporting while maintaining a friendly, professional environment that reflects the Medi-Weightloss program.

Responsibilities

• Provides outstanding service by greeting and acknowledging every patient and maintaining high standards of customer service
• Conducts patient calls including appointment reminders, care calls and progress/patient concerns
• Uses EMR system to conduct daily location operations and maintain patient records
• Verifies accuracy of daily receipts and assists with end-of-day reports as requested
• Maintains HIPAA-compliant patient records and files, uploads HIPAA forms
• Conducts consultations and initial assessments for Medi-Weightloss programs

Job description

Reports to: Office Manager, Franchisee

Essential Job Functions

• Ensures that each patient receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every patient, maintaining outstanding standards, solid product & program knowledge and all other aspects of customer service
• Conducts patient calls to include: appointment reminders, care calls and progress/patient concerns
• Utilizes phone system to answer and appropriately route all incoming calls
• Refers non-routine, sensitive and/or complex requests for information and other inquiries or complaints to the appropriate staff member
• Conducts all daily needs of the location utilizing the EMR system
• Responsible for the collection & data entry of patient registration paperwork & patient scheduling
• Processes accounts receivable transactions
• Accurately and securely maintains all financial services rendered and products sold
• Responsible for verifying the accuracy of the daily receipts and assisting with end of day reports as requested
• Ensures all essential patient records & HIPAA forms are uploaded into patient record
• Conducts consultations and Initial Assessments with patients regarding the Medi-Weightloss™ program(s)

Non-essential Job Functions

• Participates in location marketing efforts and provides ongoing support to promote location profitability & success
• Assists with daily monitoring of inventory levels of office supplies
• Trains additional staff on daily procedures when requested by the office manager and/or Medical Director
• Maintains up to date, high level of program education in order to promote and explain benefits of program and products to current and prospective patients
• Adheres to all operational guidelines including but not limited to HIPAA, OSHA, and location specific requirements
• Participates in refresher training as requested by management. Refresher training may be by means of Regional Trainings, Onsite Support by Corporate Office, Boot camps, and eLearning
• Performs other office duties as required