Medical Assistant

Medi-Weightloss®; Kensington (MD); On-site; USD 36,000 - 52,000; Full time

Job summary

Medi-Weightloss is seeking a versatile clinical support member to join our Kensington, MD location. You will help deliver outstanding patient experiences by greeting patients, supporting clinicians, and maintaining accurate program knowledge and records.

You will conduct urinalysis, EKG, phlebotomy, vital signs, injections, and body composition assessments, documenting progress in the EMR and coordinating referrals as needed. The role supports daily operations and compliance with HIPAA and OSHA.

Responsibilities

• Greet patients and maintain a welcoming, professional environment with strong product knowledge.
• Perform urinalysis, EKG, phlebotomy, and body composition testing; communicate results to the provider.
• Obtain patient vitals and take before/after photos.
• Administer IM injections.
• Prepare laboratory order forms and coordinate referrals.
• Document procedures and patient progress in the EMR.
• Conduct patient calls for appointment reminders, care updates, and concerns.
• Answer and route incoming calls using the practice phone system.
• Assist with consultations and initial assessments for Medi-Weightloss programs.
• Assist with cleanliness and upkeep of the medical environment.
• Support location marketing efforts and administrative duties as needed.
• Maintain HIPAA and OSHA compliance and location-specific requirements.

Job description

Reports to: Mid Level Provider, Medical Director, Franchisee
Essential Job Functions & Clinical Duties

• Ensures that each patient receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every patient, maintaining outstanding standards, solid product & program knowledge and all other aspects of customer service
• Conducts urinalysis, EKG, phlebotomy, and body composition & communicates the results to provider
• Obtains patient’s vitals, before and after photos
• Administers IM Injections
• Prepares laboratory order forms
• Assists medical director or mid-level practitioner with patient referrals or other healthcare professionals
• Assists medical director/practitioner with medical supply inventory procedures & responsible for daily restock
• Documents procedures conducted, patient progress notes and any other patient specific data in the patient chart/EMR
• Conducts patient calls to include: appointment reminders, care calls and progress/patient concerns
• Utilizes phone system to answer and appropriately route all incoming calls
• Conducts consultations and Initial Assessments with patients regarding the Medi-Weightloss™ program(s)
• Assists with cleanliness of medical environment

Non-essential Job Functions

• Participates in location marketing efforts to promote the program and provides ongoing support to promote location success
• Assists with all administrative duties, included but not limited to, answering the telephones, scheduling patients, and updating/uploading patient medical records
• Maintains up to date, high level of program education in order to promote and explain benefits of program and products to current and prospective patients
• Participates in refresher training as requested by management. Refresher training may be by means of Regional Trainings, Onsite Support by Corporate Office, Boot camps, and eLearning.
• Promptly refers non-routine, sensitive and/or complex requests for information and other inquiries or complaints to the office manager or as instructed.
• Adheres to all operational guidelines including but not limited to HIPAA, OSHA, and location specific requirements.