Patient Coordinator

SportsMed Physical Therapy, Inc.; Stamford (CT); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Life and disability insurance

401k

PTO

Sick time

Paid holidays

Job summary

SportsMed Physical Therapy, Inc. is seeking a Patient Coordinator to join our growing team. You will be at the front desk, welcoming patients and visitors, scheduling appointments, verifying insurance benefits, and ensuring accurate data entry while supporting the team’s goals.

You will handle patient accounts, maintain confidentiality, and help drive excellent customer service in a fast-paced outpatient setting. Growth opportunities exist as you contribute to a patient-friendly environment.

Qualifications

• Front desk experience in physical therapy, medical office, or hospitality with strong customer service
• Ability to work in a fast-paced environment
• Excellent organizational skills and attention to detail

Responsibilities

• Welcome patients and visitors in person or by phone
• Schedule/reschedule appointments to optimize provider time and room utilization
• Complete insurance verifications
• File and retrieve patient records to ensure information availability
• Notify provider of patient arrivals and delays to keep appointments on schedule
• Maintain patient accounts by updating personal and financial information
• Record and update patient charges and process third-party claims
• Protect patient confidentiality and rights
• Follow policies and procedures and report needed changes
• Contribute to team effort and support growth and efficiency

Skills

Customer service

Time management

Multitasking

Communication

Bilingual Spanish

Tools

EMR systems

Microsoft Excel

Microsoft Outlook

Job description

SportsMed Physical Therapy is a leading Physical Therapy Practice in the northeast and we are seeking a Patient Coordinator to join our growing team. Our facilities feature state of the art equipment focused on outpatient sports medicine and orthopedic conditions. Our mission is to make each of our therapy centers a patient friendly and welcoming environment to all clients and visitors. As a member of the SportsMed team, you will be integral in helping us achieve this goal. If you are driven and motivated, with an outgoing and customer focused personality, we would be happy to welcome you to our team.

The position:

The Patient Coordinator will assist the patients and visitors that enter our Physical Therapy Centers. This person will be responsible for handling the daily tasks of our front desk operations. This includes scheduling/rescheduling appointments, communicating with insurance companies to obtain benefit verification and authorization, and ensuring data is entered in an accurate and timely manner. This person also supports the team by striving to meet and exceed office goals.

The Patient Coordinator is a key position allowing the right person great growth opportunities with SportsMed Physical Therapy. Bring your outstanding commitment to customer service and come grow with us!

• Welcome patients and visitors, in person, or on the telephone, and answering or referring inquiries.
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Complete insurance verifications
• Ensure availability of treatment information by filing and retrieving patient records.
• Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.
• An ability to work in a fast-paced environment
• Multitasking skills
• Flexibility
• Professional Telephone skills
• Excellent customer service skills
• Superior Time Management
• Organization skills
• Attention to detail
• Computer skills (EMR Systems, Microsoft Excel, Microsoft Outlook)
• Focus on quality
• Professionalism
• Experience working in a Physical therapy environment, medical office, or hospitality background with a strong emphasis on customer service
• Bilingual Spanish Preferred
• Excellent career growth opportunity
• Competitive pay based on experience and added value
• Medical benefits, life and disability insurance, 401k, PTO, sick time, paid holidays
• Pay Rate $20.00 - $24.00 per hour

These job responsibilities listed are not designed to cover or be a comprehensive listing of all the responsibilities of the position and required for this job. The responsibilities may change at any time with or without notice.